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Business:  Navis
Job Function:  Field / Customer Service
Location: 

Remote, US

Apply by:  23-05-2019

Technical Trainer

Overview

Navis is the leader in Terminal Operations Systems (TOS) with 330 sites, 60% market share of the commercial TOS market. Ocean carriers and terminal operators know that efficiencies can be gained, waste eliminated and revenue increased through better collaboration on vessel stowage planning and execution. The tools and incentives to change these business processes have been lacking -- until now. Navis is the global market leader in a multi-billion dollar industry building and implementing marine terminal operating systems and optimization solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable logistics software company building mission critical solutions that enable the world economy. Most of the material goods in the world are transported in containers using our software.

We are culturally organized around the Navis Guiding Principles for Success (GPS). Commitment to our culture is essential for any Navis employee. Our Guiding Principles for Success are Smart Operators, Customer Obsessed, Forging the Future and Better Together.

• Customer Obsessed: We believe that this is not just business. Success, standing side-by-side with our customers, is personal.

• Forging the Future: We believe our mandate as market leaders is to blaze a trail into the future, championing the evolution our industry needs

• Smart Operators: We believe in being nimble enough to respond to the day-to-day, but visionary enough to see the big picture.

Position Description

Conducting high quality technical training courses on the Navis product line for customers, partners and employees, defining and developing the technical material to be covered in the training curriculum with an emphasis on hands-on exercising and student involvement, and assisting courseware developers in the development/modification effort.

Responsibilities

           

Delivery:

  • Conducting high quality technical training courses for customers, partners and employees for Navis products at Navis training locations and customer onsite facilities.
  • Interact with courseware Development, Engineering, Professional Services, and Customer Support to ensure current product knowledge and provide product feedback.
  • Participate in set up and maintenance of classroom equipment for all facilities and road equipment (hardware, software and network).
  • Provide advice, analysis and recommendations to customers/clients projects within the classroom environment and on-site training.
  • Gain expertise and cross-training in other Navis complimentary products (XVELA, etc.)
  • Keep abreast of product additions/enhancements by working with the Development, Portfolio, Services, and Technical Support departments.
  • Support sales and marketing efforts where required with trade shows, conferences and sales leads events.

 

Subject Matter Expert:

  • Define the objectives of the training courses and design the technical material to be covered to quantify those objectives.
  • Along with the courseware development team, identifying and defining the objectives of the training curriculum and designing and researching the technical material to be covered to quantify those objectives.
  • Assist course developers in the development and/or modification effort for training courses.
  • Ensure accuracy of content material in the training manuals..
  • Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery.
  • Assist course developers in the development and/or modification effort for training courses.
  • Ensure accuracy of content material in the training manuals.
  • Conduct beta technical training courses for validation and accuracy of training manual and lecture.
  • Create ancillary material for classroom and online learning environments (instructor notes, PowerPoint presentations, demos and support applications).
  • Develop product-specific tests to ensure alignment to objectives, including end-user knowledge testing and certification exams.
  • Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery.
  • Conduct technical training courses for product roll-out and new/updated training curriculum
  • Develop/enhance product and instructional skills that support the Training Department’s ability to provide customer-need based training.
  • Travel expected up to 50% of the time or more with some of the engagements lasting up to 4 weeks consecutively.
  • Constantly enhance presentation and classroom management skill sets.

Qualifications - Skills/Knowledge

  • Outstanding communication and presentation skills
  • Experience with enterprise mission /critical software
  • Proficiency with Windows and PowerPoint
  • Strong leadership and organizational skills
  • Detailed oriented, hardworking and self-motivated
  • Ability to function in a virtual team
  • Outstanding communication and presentation skills.
  • Ability to function independently in a multi-task environment as well as part of a team.
  • Willing to travel up to 50%
  • Must have initiative
  • Excellent written and oral communications skills in English

Qualifications - Experience

  • Degree in Business, MIS, Computer Science, Industrial Engineering, or related discipline
  • Four or more years, experience in Technical Training
  • Two or more years of experience in Marine Terminal or related technology company
  • 2+ years operational experience at a port terminal
  • 4+ years of technical training experience with proven presentation and facilitation skills
  • Experience with Navis TOS and products a plus
  • Experience with Navis technologies preferred
  • Strong technical and troubleshooting skills in several applications and technologies
  • Experience with related systems such as transportation management systems, warehouse management systems, or radio frequency identification systems
  • Proficiency in Google Suite, MS Office Tools

 

Additional expertise

  • Fluency in multiple languages is a plus
  • Proficiency with Camtasia is a plus

Further information

Navis LLC is an equal opportunity employer, committed to a diverse workforce.

 

At NAVIS LLC, you will find a rewarding career where you can thrive at every level. We invest in our team mates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

 

Principals need only apply. NO AGENCY CANDIDATES WILL BE CONSIDERED.

 

Please apply directly to Navis via the careers page or LinkedIn.


Nearest Major Market: Eugene

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