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Business:  Navis
Job Function:  Field / Customer Service
Location: 

Oakland, US

Apply by:  16-10-2020

Senior Technical Trainer

Making Your Next Move Count

 

 

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

 

Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce.

 

Position Summary

 

Conducting high quality technical training courses on the Navis product line for customers, partners and employees, defining and developing the technical material to be covered in the training curriculum with an emphasis on hands on exercising and student involvement, and assisting courseware developers in the development/modification effort.

 

Responsibilities

 

Delivery:

  • Conducting high quality technical training courses for customers, partners and employees for Navis products at Navis training locations and customer onsite facilities.
  • Interact with courseware Development, Engineering, Professional Services, and Customer Support to ensure current product knowledge and provide product feedback.
  • Participate in set up and maintenance of classroom equipment for all facilities and road equipment (hardware, software and network).
  • Participate in peer-review sessions to provide feedback on training delivery
  • Provide advice, analysis and recommendations to customers/clients projects within the classroom environment and on-site training.
  • Gain expertise and cross-training in other Navis complimentary products (XVELA, etc.)
  • Conducting training assessments, and gap analysis resulting in a training plan with curriculum paths for both internal and external customers.
  • Keep abreast of product additions/enhancements by working with the Development, Portfolio, Services, and Technical Support departments.
  • Support sales and marketing efforts where required with trade shows, conferences and sales leads events.

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Subject Matter Expert:

  • Define the objectives of the training courses and design the technical material to be covered to quantify those objectives.
  • Along with the courseware development team, identifying and defining the objectives of the training curriculum and designing and researching the technical material to be covered to quantify those objectives.
  • Assist course developers in the development and/or modification effort for training courses.
  • Ensure accuracy of content material in the training manuals.
  • Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery.
  • Assist course developers in the development and/or modification effort for training courses.
  • Ensure accuracy of content material in the training manuals.
  • Conduct beta technical training courses for validation and accuracy of training manual and lecture.
  • Create ancillary material for classroom and online learning environments (instructor notes, PowerPoint presentations, demos and support applications).
  • Develop product-specific tests to ensure alignment to objectives, including end-user knowledge testing and certification exams.
  • Define, design and record online seminars (OLS) and instructor-led training (RILT) for online training offerings and delivery.
  • Conduct technical training courses for product roll-out and new/updated training curriculum 
  • Coach trainers on guidelines for “how to teach this class” instructions/recommendations for different audiences (end-users, Super Users, IT Staff, etc.) 
  • Develop/enhance product and instructional skills that support the Training Department’s ability to provide customer-need based training.
  • Take leadership on department initiatives to improve standards, procedures, and overall quality of training materials. 
  • Travel expected up to 50% of the time or more with some of the engagements lasting up to 4 weeks consecutively.
  • Constantly enhance presentation and classroom management skill sets.

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Requirements

 

Skills/Knowledge:

  • Outstanding communication and presentation skills
  • Experience with enterprise mission / critical software
  • Proficiency with Windows and PowerPoint 
  • Strong leadership and organizational skills
  • Detailed oriented, hardworking and self-motivated
  • Ability to function in a virtual team
  • Outstanding communication and presentation skills.
  • Ability to function independently in a multi-task environment as well as part of a team.
  • Willing to travel up to 50%
  • Must have initiative
  • Excellent written and oral communications skills in English 

 

Experience:

  • Six or more years, experience in Technical Training
  • Four or more years of experience in Marine Terminal or related technology company
  • 3+ years operational experience at a port terminal
  • 4+ years of technical training experience with proven presentation and facilitation skills
  • Experience with Navis TOS and products a plus
  • Experience with Navis technologies preferred
  • Strong technical and troubleshooting skills in several applications and technologies
  • Proficiency in Google Suite, MS Office Tools


Additional expertise (optional section)

  • Fluency in multiple languages is a plus
  • Proficiency with Camtasia is a plus

 

About Navis

 

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform stiving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.


Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.

 


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland