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Business:  Navis
Job Function:  Sales & Marketing
Location: 

Oakland, US

Apply by:  30-06-2019

Senior Sales Operations Analyst

Job Description

Responsible for processing incoming orders.The Senior Sales Operation Analyst role at Navis has a dual focus: enabling our sales team by designing and refining sales related processes, and supporting the field in structuring and executing standard and non-standard deals. Our ideal candidate is someone who is comfortable working in a fast-paced environment while maintaining a high-level of accountability. We are looking for someone who is self-motivated and willing to do what it takes to ensure the deal is won, while simultaneously maintaining a meticulous attention to detail and ensuring that all deals meet the needs of the field and comply with our internal policies. The Senior Operations Analyst will work in close coordination with legal, finance and other business stakeholders to ensure that their requirements are represented in the final proposal Documentation and follow up of exception approvals in a timely manner as well as working with the teams to provide attractive proposals for our prospects and customers is key. In this role, you will also be driving ongoing process improvements as we scale our business. You will leverage your knowledge and experience to help train and develop a dedicated Sales Operations Analyst to support you.

Responsibilities
  • End-to-End ownership of the Opportunity Lifecycle
  • Lead annual and quarterly forecast development, and potential to lead regularly scheduled forecast calls and check-ins with global sales leaders and team
  • Define, Implement and Manage process efficiencies for all Navis sales teams
  • Strategize, facilitate and manage cross-departmental training strategies and programs on sales operations systems and processes
  • Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support the sales effort
  • Advise sales on objection handling techniques, alternative contract options, and/or value propositioning to help drive deal closures
  • Ensure compliance with published sales and business approval policies, and customer contracts
  • Prepare contract schedules to accurately reflect commercial terms and partner with Contracts throughout the review and approval process
  • Be a sales advocate & partner to internal organizations to understand complex sales issues.
  • Work with teammates and management to identify process improvement and/or sales training opportunities
  • Manage day to day escalations that may arise through teams and present both short term and long-term solutions to resolve the root cause of these issues to the business
Requirements
  • 5-7 years of experience in technology sales, finance, revenue ops, deal desk or order management
  • Understanding of GAAP accounting standards for revenue, and SaaS sales models
  • Experience with Salesforce and FinancialForce. Experience with Salesforce CPQ is a plus
  • Has developed and maintain standard deal desk processes, approval matrixes and order terms
  • Experienced supporting a global team
  • Meticulous, your attention to detail is always spot on, you take pride in ensuring that everything you touch is accurate and thoughtfully put together
  • An excellent communicator who uses those skills to create strong relationships with various departments and be willing to learn to ‘speak their language’
  • Highly organized, and able to juggle many competing priorities while giving each the attention to detail they deserve
  • Willing to challenge the status quo with the goal of bringing in new and innovative ideas aimed at improving our processes and programs
  • A collaborator who can work closely with the sales team, finance, legal and other stakeholders throughout the organization
  • A self-starter who starts each day with a clear set of objectives, and the ability to prioritize and reprioritize them based on the demands from the field


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland