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Business:  Navis
Job Function:  Engineering
Location: 

Oakland, US

Apply by:  01-08-2019

Senior Manager, Global Managed Services

Making Your Next Move Count

 

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce.

Position Summary

The Navis Global Managed Services Manager is responsible for designing, developing, and growing the offshore managed services offering and organization within Navis. The role will be responsible for creating a portfolio of managed services to be offered remotely to the customer base of existing and new Navis customers.

Responsibilities

  • Define and implement the Navis managed services strategy

  • Define the portfolio of managed services offered by Navis services

  • Create and scale growth of an offshore team to deliver the managed services

  • Provide internal and external marketing for new managed services portfolio

  • Guide market research and customer surveys to determine which services to create

  • Deliver on financial metrics related to managed services bookings and revenue on a quarterly basis

  • Define and execute on Navis Managed Services pricing model.

Requirements

  • 5+ years experience of creating and managing a Managed Services program for enterprise software company or in related field.

  • 5+ years experience growing, scaling, and marketing Managed Services organization, including SAAS and on-premise software solution models.

  • Highly self-motivated and directed, with keen attention to detail

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize tasks in a high-pressure environment

  • Strong customer service orientation

Knowledge, Skills and Ability:

  • Experience in the maritime or logistics industry is a significant plus

  • Experience working in a team-oriented, collaborative environment

  • Experience working in distributed virtual teams

  • Demonstrate great attitude and work ethic

  • Professional image, personality and demeanor

  • Effective verbal and written communication skills

  • Meticulous organizational and multitasking skills

  • Excellent customer service and follow-up skills

  • Good listening skills

  • Proven desire and ability to complete tasks and meet deadlines to the best of his/her ability

  • Demonstrated pride in work, company and team

  • Relentless energy and enthusiasm

  • Ability to work well with others and follow instructions

  • Multilingual a plus

 

About Navis

 

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform stiving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.


Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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