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Business:  Navis
Job Function:  Sales
Location: 

Oakland, CA, US

Account Manager, Sales, NA

Make Your Next Move Count

 

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

 

Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce. All qualified applicants shall receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.

 

https://www.greatplacetowork.com/certified-company/7014402
 

Position Summary

 

Navis is seeking an Account Manager to manage the development and maintenance of key relationships with significant accounts in the region. The Account Manager should have a proven track record quickly earning the trust of customer and key stakeholders, mobilizing and motivating teams, setting direction and approach, resolving conflict, delivering tough messages with grace, executing with limited information and ambiguity, and influencing all parties to achieve desired response.

 

Responsibilities

 

  • Identify, qualify, secure, and cultivate new customer accounts and business opportunities

  • Maintain and enhance existing customer relationships

  • Engage partners on complex solutions to ensure the appropriate solution for the customers and catering to their needs

  • Manage customer lifecycle satisfaction in both the pre and post sales environment

  • Organize and develop sales activities reports, metrics, and presentations

  • Make suggestions regarding customer accounts using data and reports to substantiate these recommendations

 

Requirements

 

  • Bachelor’s degree preferred

  • 5 to 7+ years of account management in the maritime industry, large container terminals, complex logistics automation, or relevant/ like industry experience required

  • Terminal Operating System (TOS) solution selling experience also highly preferred

  • Demonstrated experience navigating and launching large, complex projects and sales cycles

  • Experienced in Salesforce

  • Excellent customer success, organization, and communication skills required

  • Ability to establish and maintain excellent customer relationships

  • Create, analyze, and present customer account and usage reports

  • Capable of managing, multi-tasking, and responding to customer inquiries 

  • Driven puzzle solver, identifying and resolving issues and escalations by providing alternative solutions

  • Willing to travel 60% plus

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About Navis

 

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform stiving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.

 

Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.
 


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland