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Business:  Navis
Job Function:  Field / Customer Service
Location: 

Flensburg, DE

Apply by:  31-12-2019

Customer Care Coordinator

Making Your Next Move Count

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!


Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce.

Position Description

Navis is seeking a top notch Coordinator Customer Care. You will work from our site in Flensburg and report into the Head of Customer Support. You will be part of a customer support team providing 1st and 2nd Level Support for our products MACS3, Bluetracker and our stowage planning products.

Responsibilities:
  • Supporting our customers in using our software and hardware products mainly in English
  • Analysing/identifying customer needs and preparing a solution by cooperating with other departments
  • Connecting between our customers and our software development group
  • Managing the case life cycle by using our ticketing tool
  • Building and updating our knowledge database for our customers in order to raise quality standards and improve our products
Requirements
  • A degree in Computer Science or similar and knowledge in the maritime environment OR a strong maritime background, paired with good IT skills and a sound knowledge of Microsoft Windows operating systems
  • A strong customer orientation; good communication skills; natural patience in stressful situations
  • English language skills, both written and spoken
  • Teamwork and team orientation is mandatory
  • Willingness to continuously learn through in-house trainings or self-studies