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Business:  Navis
Job Function:  Service

Chennai, IN

Support Engineer

Purpose of the position

Navis is seeking a dynamic individual with a proven track record of success as a Customer Support Engineer within the software industry. You will be working in a Customer Support environment, consulting with customers, handling cases, and providing fixes to problems as well as liaising with the development team for more complex fixes. To be selected, you must be able to articulate how you are different from your peers and why this leads to exceptional results.

What you’ll need to succeed:

•    A degree in computer science or equivalent education and experience.
•    4-6 years related technical support experience and/or related Application Support (Product Support) experience in container terminal, shipping line or logistic industries. Experience with automation terminal is a PLUS.
•    Strong and inherent customer service/technical support orientation
•    An analytical approach and interest in solving problems from trivial to complex
•    Strong technical and troubleshooting skills in several applications and technologies
•    Detail oriented, hardworking and self-motivated
•    Excellent written and oral communication skills in English
•    Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives
•    Team-working skills, especially in relation to multi-disciplinary virtual teams in disparate geographical locations
•    Strong leadership, time management, and organizational skills
•    Detailed knowledge and experience in any combination of the following systems platform technologies is recommended -  VMWare, Networking technologies, MS SQL Server, Oracle, and desirable are Java, EDI, Spring,  Hibernate, Xenos Transform Designer and or J2EE.  
•    Hands-on experience of XML, JAVA and client-server apps. 
•    Knowledge and experience in writing code using Core  Java / Groovy is a plus.
•    Knowledge of Hyperic or other diagnostic tools will be an added advantage.
•    Knowledge of relational database structures, web-based enterprise solutions and technologies

You will be part of:

•    Support internally developed software applications and provide assistance in troubleshooting customers systems issues as they pertain to their use of Navis products
•    Managing cases and communications from beginning through to resolution and closure via the other departments such as Sustaining (Development), QA (Testing) and Product release
•    Perform verification, reproduction, and isolation of application defects or faults reported by Navis Customers - although the role does not call for any development work to be performed, the ability to debug the software application and step through the code to isolate and understand potential cause of a problem is a plus
•    Reproduce software defects in a lab environment using customer datasets and/or remote connections to the customer’s test environment
•    Respond to customer “question” cases which often require detailed investigation work to be carried out in order to provide an answer utilizing reference materials such as product manuals, case management tool, Confluence, product release notes, and other Navis resources
•    Perform on-site customer-facing work, including upgrading Navis software or hardware, helping to resolve any critical defects or faults that could not be reproduced off-site, and testing integration of the Navis products with other 3rd party systems
•    Participate in software implementations and upgrades at customer’s facilities as needed
•    Participate in a global 24x7 on-call duty roaster to manage and work on Critical issues
•    Account management work on assigned accounts such as conducting regular conference calls and case reviews

Interested to join?

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

Navis is an equal opportunity employer, committed to a diverse and inclusive workforce.