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Business:  Navis
Job Function:  Field / Customer Service
Location: 

Chennai, IN

Apply by:  31-12-2019

Support Engineer

Making Your Next Move Count

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

Navis is an equal opportunity employer, committed to a diverse and inclusive workforce.

Perform on-site customer-facing work, including upgrading Navis software or hardware, helping to resolve any critical defects or faults that could not be reproduced off-site, and testing integration of the Navis products with other 3rd party systems. Participate in software implementations and upgrades at customer’s facilities as needed. Participate in a global 24x7 on-call duty roaster to manage and work on Critical issues. General shift timing: 9:00 am - 6:00pm. Account management work on assigned accounts such as conducting regular conference calls and case reviews

Requirements

Support internally developed software applications and provide assistance in troubleshooting customers systems issues as they pertain to their use of Navis products. Managing cases and communications from beginning through to resolution and closure via the other departments such as Sustaining (Development), QA (Testing) and Product release. Perform verification, reproduction, and isolation of application defects or faults reported by Navis Customers - although the role does not call for any development work to be performed, the ability to debug the software application and step through the code to isolate and understand potential cause of a problem is a plus. Reproduce software defects in a lab environment using customer datasets and/or remote connections to the customer’s test environment. Respond to customer “question” cases which often require detailed investigation work to be carried out in order to provide an answer utilizing reference materials such as product manuals, case management tool, Confluence, product release notes, and other Navis resources.

Qualifications
  • A degree in computer science or equivalent education and experience. Candidates with strong Software Product/Application Support Experience. 4-6 years related technical support experience and/or related Application Support (Product Support) experience in the container terminal, shipping line or logistics industries. Experience with automation terminal is a PLUS. Strong and inherent customer service/technical support orientation. An analytical approach and interest in solving problems from trivial to complex. Strong technical and troubleshooting skills in several applications and technologies. Detail-oriented, hardworking and self-motivated. Excellent written and oral communication skills in English
  • Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives. Team-working skills, especially in relation to multi-disciplinary virtual teams in disparate geographical locations. Strong leadership, time management, and organizational skills
  • Detailed knowledge and experience in any combination of the following systems platform technologies is recommended -  VMWare, Networking technologies, MS SQL Server, Oracle, and desirable are Java, EDI, Spring,  Hibernate, Xenos Transform Designer and or J2EE.  Hands-on experience of XML, JAVA and client-server apps. Knowledge and experience in writing code using Core  Java / Groovy is a plus. Knowledge of Hyperic or other diagnostic tools will be an added advantage. Knowledge of relational database structures, web-based enterprise solutions and technologies
Above Navis

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform striving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.


Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.