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Business:  Navis
Job Function:  Field / Customer Service
Location: 

Chennai, IN

Apply by:  30-09-2019

Managed Services TOS Engineer

Making your next move count

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce.

 

Position Summary

 

The Navis Managed Services TOS Engineer is responsible for providing consulting, troubleshooting, and configuration assistance to Navis Customers around the Navis TOS product.This role will provide Level 2 IT and Operational support to Navis customers, as well as assistance in the proactive monitoring and health of Navis software and related systems and proactively alerting customers to potential problems. 

Responsibilities

  • Monitoring and diagnostics of Navis software and systems 

  • Consulting and troubleshooting issues raised about Navis software by customers

  • Review and administration of customer software setup and configuration

  • Response to and Resolution of customer issues per a Service Level Agreement

 

Qualifications

  • Bachelors Degree in Computer Science.

  • 4+ years experience as a Services or Support consultant for an enterprise software company or in related field. 

  • Highly self-motivated and directed, with keen attention to detail

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize tasks in a high-pressure environment

  • Strong customer service orientation

Knowledge, Skills and Abilities

  • Experience in the maritime or logistics industry is a significant plus

  • Experience in Navis TOS a big plus

  • Experience working in distributed virtual teams

  • Demonstrate great attitude and work ethic

  • Professional image, personality and demeanor

  • Effective verbal and written communication skills

  • Meticulous organizational and multitasking skills

  • Excellent customer service and follow-up skills

  • Good listening skills

  • Proven desire and ability to complete tasks and meet deadlines to the best of his/her ability

  • Demonstrated pride in work, company and team

  • Relentless energy and enthusiasm

  • Ability to work well with others and follow instructions

  • Multilingual a plus

We offer you
About Navis

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform stiving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.

Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.