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Business:  Navis
Job Function:  Service

Chennai, IN

LMS Administrator

Purpose of the position

The LMS Administrator position is responsible for the management and the support of the Navis Training Cornerstone OnDemand (CSOD) LMS (referred to as Stack Academy). This position is also responsible for the investigation, testing, implementation and rollout for new (or unused) features and functionality of the LMS. The role encompasses all technical aspects of the system—from the custom UI, to reporting, to web services, security/permissions and other integrations. The LMS Administrator provides technical support to the entire global Navis Training team: Delivery, Development, and Sales.

Primary Responsiblities

Configuration and maintenance of the Cornerstone OnDemand system.
Second-level support involving all technical inquiries for CSOD / Stack Academy.
Troubleshooting LMS-related issues from customers and the Training team.
Investigate, test and implement new features and functionality of CSOD modules.
Track and report on metrics in Cornerstone for both internal and external clients and stakeholders.
Support training delivery, including setting up Events & Sessions, Trainers, etc.
Support various phases of the courseware development lifecycle as it pertains to CSOD - course loading and configuration, metrics, tracking, taxonomy, and evaluation.
Perform quality assurance and testing on courses, features, and functionality associated with CSOD.
Assist training administration for bulk user loads, user administration, and customer reporting.
Create and modify new dashboards, custom reports, development plans and documentation.
Implement organizational and divisional changes as well as new security and preference settings.
Actively work to monitor and protect Navis IP available on the Stack Academy.
Maintain the governance plan and How-To guides for the Stack Academy users.
Assist the Navis Training team with other technical requirements from management of its AWS practice environment.  
Coordinate marketing of the training schedule, calendar and catalog.
Assist with user account maintenance.
Customize bulk emails for usage within the Navis Training team
Bulk loads into the system, as necessary.
E-commerce transaction setup, testing and maintenance.
Ownership of the weekly manual updates to/from SFDC (SalesForce) and CSOD including Account Feed, Catalog Export, etc.
Create Advanced-level Excel or Google Sheets with visualization for tracking key information and reports (as needed

Key Qualifications and Competencies

Four or more years of experience working with an enterprise-level Learning Management System (LMS); Cornerstone OnDemand preferred
Bachelor’s degree in Computer Science, Computer Information Systems or equivalent
Intermediate knowledge of Google Suite, MS Office, Email, Internet
Advanced knowledge of MS Excel and Google Sheets
Demonstrated background with Web technologies (FTP, Flash, HTML5, JavaScript, XML, CSS coding)
Familiarity with Java and SQL programming
Familiarity with SCORM and learning development technologies such as Articulate, Photoshop, Illustrator, Camtasia and Captivate a plus
Excellent organizational, planning and administrative skills, including the demonstrated ability to organize, prioritize, and manage simultaneous projects
Excellent interpersonal skills, telephone manner, personal contact
Excellent verbal and written communication skills
Extreme customer service orientation
Ability to handle sensitive information with discretion, and ability to exercise sound judgment
Strong problem solving skills
Ability to learn systems and processes quickly
Proactive team player with a strong desire to learn and grow

Interested to join?

At NAVIS LLC, you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!