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Business:  Navis
Job Function:  Service
Location: 

Chennai, IN

Cloud Operations Engineer

Making Your Next Move Count

 

At Navis you will find a rewarding career where you can thrive at every level. We invest in our teammates through offering competitive compensation and benefits, progressive training opportunities that empower employees to achieve total (physical, financial, social & community) wellbeing. In addition to challenging and meaningful work, you will find a strong work-life balance and a deep commitment to developing you. Navis’ culture thrives on teamwork and diversity. So, bring your unique perspective and talent to Navis and thrive in your every work day!

Navis LLC is an equal opportunity employer, committed to a diverse and inclusive workforce.

Position Summary

 

The Navis Cloud Operations team is focused on how we can Empower, Help, and Advise Navis customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. 

 

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

 

We’re looking for a forward-thinking engineer to join our team to execute on our key strategic initiative of ushering the maritime industry in the modern computing era.  You will serve as a frontline technical resource for our customers and partners via phone, email or web.  You will collaboratively and reactively solve customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. From problem identification to full resolution, you will own and manage the customer experience. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues

Responsibilities

  • Deploy, monitor and support mission critical cloud applications  with strict SLA requirements. 

  • Participate in on-call support, ensuring stability and performance of production environments.

  • Respond to monitoring alerts according to defined playbooks and procedures.

  • Participate in Post Incident Reviews and discussions.

  • Build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions.

  • Build effective working relationships with cross-functional team members

  • Make suggestions for process improvements and enhanced operational efficiencies.

Requirements

  • 3+ years’ experience as an Azure cloud engineer and 2+ years in incident response and major incident management.

  • Experience working in environments with various Azure based PaaS & SaaS services (Azure AD, Azure SQL, BLOB storage, Redis cache, Azure Web Services, etc.)

  • Experience managing Microsoft Azure environments (VM’s, NSG’s, Resource Groups), Docker and related orchestration technologies

  • Windows and preferably Linux administration including  bash commands (ssh, scp, sed, awk, grep, netstat etc.)

  • Knowledge in cloud security guidelines such as Security Operation Center (SOC) guidelines) and compliance requirements such as GDPR, FIS etc.

  • High degree of knowledge in networking (protocols, virtual networks, subnets, firewalls)

  • Strong scripting experience (Python, PowerShell, Ansible, Terraform). Ability to write SQL queries and investigate DB logs a plus

  • Understanding and practical application of methodologies like ITIL, Agile, Scrum, DevOps, and SRE.

  • Experience with monitoring tools like ELK, Site 24x7, Pingdom etc.

  • You are collaborative with extraordinary interpersonal and communication skills.

  • You remain calm and collected in stressful situations, such as a major service outage

  • You demonstrate attention to detail, follow through, and ability to prioritize quickly

About Navis

 

Navis is the global market leader in a multi-billion dollar industry building and implementing maritime terminal operating systems, optimization and automation solutions at ports around the world. From Long Beach to Hong Kong, Dubai to Brazil, and Rotterdam to Busan, Navis delivers mission critical enterprise software that is at the heart of running a terminal and services to optimize operations. We are an innovative and profitable maritime platform stiving to make global trade smarter, safer, and more sustainable for everyone by connecting multiple systems to support a more efficient global container flow. Most of the material goods in the world are transported in containers using our software.


Culturally, Navis is organized around our Guiding Principles for Success (GPS). Commitment to our core principles is an essential ingredient for success for our team members. Our GPS are Smart Operators, Customer Obsessed, Forging the Future and Better Together.