Service Engineer

Purpose of the position

• Repair and maintenance work for MacGregor product range, plus 3rd party maker if needed
• To ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and rest of organization in necessary areas
• To support Service overall goals and budgets
• Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards

Main tasks and responsibilities

Function

• Professionally supervise and/or perform service activities (refurbishment, upgrades, inspections, preventative maintenance and corrective actions on MacGregor and equivalent equipment
• Independent working methods
• Continuous development of own skills

General

• To carry out the day to day activities as specified below
• Provide information and write reports as required
• Establish and maintain good relationships with both internal and external customers
• Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization
• Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area
• Cooperate with the local MacGregor service network
• Comply with all relevant safety and quality requirements
• Follow all site safety rules, agreed working practices and environmental requirements
• Recognize service and spares sales opportunities and communicate that to the relevant persons
• Support sales activities such as follow-up on leads and quotes while at site, as agreed with sales responsible
• Coach/tutor junior colleagues and trainees as necessary
• Awareness of the profitability in department
• Job management of the subcontractors

Authority 

• Make decisions about commercial matters within prescribed limits for each project, previously agreed with the service manager

What you’ll need to succeed

Education:

• Technical education or college level, or similar relevant experience

Working experience:

• 2 years+ of relevant experience in a Service Engineer or similar role

Skills and competencies:

• Has successfully completed defined Cargotec training programs
• English language and communication skills

You will be part of

• By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. 
• We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of integrity, quality and safety. 
  • Integrity: Integrity steers our thinking, behavior and the way we nurture the relationships with our customers and our stakeholders
  • Quality: Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences.
  • Safety: Safety is essential in everything we do.  Our customers can rely on us to put safety at the forefront of our designs, deliveries and services so they can run their operations without unpleasant surprises, and we all have a safe working environment.
• With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!