Service Engineer

Compensation Data

Salary:

• Starting @ $65,000  (plus overtime and per diem)
• Sign-on Bonus Available

Purpose of the position

To perform and supervise service activities (refurbishment, upgrades, preventative maintenance and corrective actions) on MacGREGOR and equivalent equipment.   Maintaining productive team and customer relationships as well as ensuring Best Practices are applied in all service related activities.
 

Main tasks and responsibilities

Engineering Knowledge:

• Stay up to date with technical developments (where appropriate related to new types of hydraulics, electrics, electronics, etc.- applicable to MacGREGOR equipment)
• Stay up to date with internal service bulletins and other technical information
• Stay up to date with technical specifications of MacGREGOR

Project Management:

• Understand Customer/MacGREGOR/Branch/Service Manager’s requirements and expectations
• Coordinate any subcontracted assignments and report any non-compliance
• Make decisions about required action up to agreed authority levels and communicate with Service Manager
• Clarify response and completion time required according to circumstances
• Understand scope of reporting required
• Edit personal daily activity reports
• Inspect daily activity reports of subcontracted team members
• Review onboard ship’s spare parts inventory (if applicable)

Team Management:

• Delegate work to subcontracted teams
• Communicate and monitor all safety and quality requirements (person and site related)
• Conduct regular meetings with subcontracted team and superiors.
• Monitor performance and provide support
• Report and take any necessary corrective actions related to unacceptable performance, behavior and/or non-compliance.

Managing the Customer:

• Understand and comply with the requirements of the Cargotec Customer Satisfaction Code of Practice.

Risk Management:

• Protect self and others
• Follow all site safety rules, agreed working practices and environmental requirements
• Communicate information to Service Manager and Product Technical Support Department is equipment safety is jeopardized for any reason
• Protect and respect Cargotec/MacGREGOR and third-party properties (tools, vehicles, facilities, equipment, etc.) and business activities

Service Process:

• Inspect, trouble-shoot, report, plan and then conduct service repairs when necessary
• Submit high-standard regular reports as specified by the Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

New Business Opportunities:

• Recognize new business opportunities and communicate to local Branch Manager

What you’ll need to succeed

Knowledge, Qualifications & Attitudes:

• Mobile, acceptable and able to work in variable physical site conditions
• Technical degree in Electrical or Electronics Engineering or equal degree; equal skills & experience
• Previous Cargotec/Kalmar/MacGREGOR/Hiab Service Technicians must have been in Technician role for at least 12 months before promoting to Service Engineer
• Successful completion of required Cargotec/MacGREGOR training programs
• Fluent in English, spoken & written
• Medical First-Aid Certification
• Current motor vehicle driver’s license with acceptable driving record

Competencies:

• Good practical technical knowledge related to MacGREGOR activities (e.g. Mechanical, hydraulics, electrics, electronics as required)
• Customer-oriented
• Able to cope in stressful situations
• Capable of managing a team
• Able to make decisions independently
• Good diagnostic and trouble-shooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for all kinds of mechanical operations
• Able to safely operate equipment for the purposes of conducting testing and repairs
• Good computer skills

You will be part of

• By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. 
• We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of integrity, quality and safety. 
• With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
   

Interested to join?

Submit your resume to apply.  For more information regarding this position, email Brandy Besedich at brandy.besedich@kalmarglobal.com