Representative, Navy Support

Shape your journey with us

Are you passionate about building strong relationships with Navy customers, local US suppliers, and cross-functional teams? Do you get motivated by ensuring timely delivery and resolution of challenges? MacGregor is looking to hire a proactive and results-oriented candidate to join our Navy Support team. 

As a Representative, Navy Support, your day-to-day responsibility will be to handle customer inquiries, connect them with the right contacts, and support order book tasks for the team. In this role, it is a must that you are a strong communicator, and have the ability to build life time relationships with customers & suppliers. We believe you are interested and motivated to learn, gain and improve your knowledge of our customers and local US suppliers to deliver exceptional and adaptive service. It is beneficial, but not a must, if you have previous experience and knowledge within the navy industry.

This role is part of our Global Services Division (GSD). Reporting directly to the Senior Manager, Navy Support. This position is on-site at our office in Hampton, Virginia. 

Main tasks and responsibilities

• First point of contact for all customer requests, respond to customers promptly gathering the necessary input from colleagues to give the customer the information they need
• Managing & overseeing successful, prompt quote handling and customer deliveries
• Identifying risk orders 
• Managing and overseeing successful, prompt orders on local US Suppliers
• Proactive communication to keep customers & suppliers informed
• Log claims, complaints and internal non-conformances
• Engage constantly with your Navy Support Team members to find information needed to support customers & improve your competence
• Escalate urgent cases and when not getting support needed to meet customers’ needs

Skills and experience that would help you succeed in your duties

• High school diploma required; Degree in Business Administration, Sales, or relevant field is preferred
• Previous experience from similar position and industry is beneficial 
• Computer skills: MS Office, G-Suite and ERP system (SAP and SalesForce) knowledge is an asset
• Customer-focused, problem solver, and accountable
• Self-motivated, organized, and skilled in time management
• Highly effective and clear communicator with active listening skills
• Compliant with safety and controls standards
• English language - both verbal and written

You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

What we offer

• Medical, Dental, Vision & Life insurance effective on your first day of employment
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (2X’s annual base salary, max $300k. Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan - company matches first 6% of employee contributions into the 401K plan, 401k Plan - new employees are eligible to participate in 401k Plan on the 1st day of the month following 30 days of employment - plan participants are 100% “vested” immediately upon enrolling into plan

Compensation data

Salary ranges from $45,000 - $55,000 per year based on skills and experience.

Interested to join?

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!