Operations Manager Cruise & Merchant

Shape your journey onboard and offshore with us

We are looking for an experienced Operations Manager Cruise & Merchant to perform activities such as, building and managing the US Cruise & Merchant service operations, with a focus on developing relationships with cruise operators, establishing service agreements, and optimizing resources to support regional goals. This role also plays a key part in aligning with European operations to expand local support and minimize intercontinental travel.

Main tasks and responsibilities

Relationship Management and Service Agreements

• Build and maintain relationships with cruise operators to develop service agreements covering MacGregor equipment, including deck machinery, doors, and lifts.
•  Provide specialized maintenance services for cruise-specific equipment, such as the North Star and Magic Carpet systems.
• Collaborate with the European region to expand US-based support for Merchant activities, reducing the need for intercontinental travel.

Operational Management and Profit & Loss

• Oversee the operational and financial performance of Cruise & Merchant services in the US, ensuring alignment with MacGregor’s strategic objectives and Hoshin Kanri plans.
• Optimize service offerings and resource utilization, including the strategic placement of Service Engineers based on demand patterns.
• Monitor and report on financial metrics, ensuring cost efficiency and revenue growth within the defined budget.

Team Development and Skills Management

• Recruit, train, and deploy a team of Service Engineers to meet customer demand in high-activity regions.
• Develop annual training plans for each team member, ensuring up-to-date technical knowledge and skill enhancement.
• Foster teamwork, motivation, and skill development, building a high-performing team to support the Cruise & Merchant business.

Business Development

• Drive business development in collaboration with the Sales team, identifying new opportunities within the Cruise & Merchant sector.
• Support the creation and execution of local business plans and action steps that align with MacGregor's strategic objectives.
• Actively pursue customer relationship growth to secure new business and strengthen existing client relationships.

What you’ll need to succeed

• Minimum of a Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent demonstrable experience.
• At least five (5) years of management experience within a relevant industry.
• Proven skills in business development, service delivery, and team leadership, especially within the maritime, cruise, or merchant sectors.
• Deep knowledge of MacGregor and its sub brand products and applications
• Strong knowledge of QEHS policies and Maritime regulations, with the ability to ensure compliance with ISO9001, ISO14001, and OHSAS18001 standards.
• Demonstrated adaptability, flexibility, and effectiveness in managing change and driving team performance.
• Strong communication and negotiation skills
• Knowledge of SAP
• Commercial awareness
• Understanding of Incoterms
• Use of Google Suite (Docs, Sheets, Drive etc.)
• Ability to travel within the US

Additional Qualities:

• Adopt and promote MacGregor Core Behaviours
• Manage activities in accordance with IMS
• Adhere to the requirements of the Quality System
• Actively promote a safe working culture
• Build internal relationships with other departments and teams by maintaining open and honest communications

You will be part of

• By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. 
• We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of integrity, quality and safety. 
  • Integrity: Integrity steers our thinking, behavior and the way we nurture the relationships with our customers and our stakeholders
  • Quality: Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences.
  • Safety: Safety is essential in everything we do.  Our customers can rely on us to put safety at the forefront of our designs, deliveries and services so they can run their operations without unpleasant surprises, and we all have a safe working environment.
• With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

If you are excited about this opportunity, please submit your CV application