Senior Specialist, Collection with English

Shape your journey onboard and offshore with us

We at MacGregor looking for a Senior Collection Specialist with English to support the Macgregor Collections process including performance measures, process standards and policies via touch points and interfaces to related process areas.

Main tasks and responsibilities

Collections:

• Responsible for collections activities
• Performing collections - calls and emails to customers
• Maintain a call/contact schedule and follow up actions schedule
• Responsible for securing promises for payment
• Ensure that all customer communication is populated in the system as per the agreed format
• Ensure that all cash is correctly applied - answering CapGemini’s queries for unallocated payments
• Provide information/status about customer portfolio when requested by the line manager/Business partner

Disputes:

• Dispute management until resolution - the creation of disputes, follow up & escalations, ensure all disputes have an identified resolution action plan with identified action owners
• Ensure timely escalation of lack of progress in dispute resolution or payment delinquency
• Performance & Ad/hoc Activities
• Ensure usage of FSCM and ERPs as per standard operating procedures and instructions
• Ensure month-end close tasks are performed as per the agreed SLA
• Monitor all generic mailboxes in the area of responsibility/customer queries
• Provide necessary reporting
• Achieve performance (decrease overdue) and activity (calls & contacts) targets
• Ensure feedback is provided to credit control whenever needed
   

Process

• Ensure compliance with the Collections Playbook
• Attend and review assigned training by the line manager depending on the area of development
• Ensure that WIs and training materials for all processes they perform are created and updated
• Adopt changes in the processes when such occur
• Highlight any additional activities requested by local org, to be performed

Team

• Ensure the established team backup structure is followed
• Ensure adherence to macgregor internal rules and policies
• Provide training/onboarding to new team members
• Attend/lead review meetings and team meetings
   

Other:

• Any other tasks assigned by the line manager related to the areas of accountability
• All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements
   

What you’ll need to succeed

Education

• At the final stage of Bachelor degree in Accounting, Finance, Economics, Mathematics

Experience

• More than 3 years of experience of relevant experience in an international environment
• Good knowledge in Finance

Competencies

• Excellent computer literacy (Microsoft Excel - Pivot tables, VLOOKUP, Charts, Powerpoint and process mapping tools)
• Independent user of all relevant systems, tools, processes
• Full professional proficiency of written and oral English language
• Open to learn different areas of all Finance aspects
• Advanced communication and collaboration skills
• Ability to work in a team and take ownership
• Ability to learn and apply the newly gained knowledge in daily tasks
• Ability to adapt to a changing environment, to work  under stress
• Able to work independently with an agreed process
• Detail-oriented
• Time Management
• Ability to prioritise
• Process oriented mindset
• Logical thinking and strong analytical skills
• Willing to travel

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation. 

We provide you with opportunities for training and development of your technical (SAP, Hyperion, etc.) and professional capabilities. 

You will work together with great and friendly colleagues from various backgrounds inspired by shared, ambitious goals in an atmosphere of trust and support.

In addition we also offer: 

• Attractive compensation package
• Healthy work environment - company sponsored medical insurance program
• Food vouchers
• Work-life balance – 25 days paid vacation, company events
• Transportation allowance
• Performance-based bonuses
• Hybrid work model. Option to work from anywhere within the borders of Bulgaria with visits to the office, located in Sofia, based on business requirements.

Interested to join?

• If you are excited about this opportunity, please submit your application and CV in English.
   

          #LI-HYBRID