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Business:  MacGregor
Job Function:  Service
Location: 

Selangor, MY

Service Engineer

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

Provide services and after-sales technical service to customers, service partners and/or third party contractors on existing and/or newly acquired equipment and components.

Description of the role:

• To perform, supervise and manage service activities (refurbishment, upgrades, maintenance, 
  repair, commissioning, installation and inspection) on MacGregor and aligned 3rd party equipment.
• To ensure all safety aspect are adhered and practise at all times..
• To provide efficient coordination and support of service operations at all times.
• To fulfil customer and business requirements.
• To assist service supervisor on his/her assigned key tasks and to co-ordinate local/global resources.

Key tasks:

•    Function
    o    Main objective is to carry out efficient maintenance, and repairs thus maintaining customer 
         confidence in MacGregor
    o    Independent working methods.
    o    Awareness of the profitability of the Branch.
    o    Continuous development of own skills.

•    General
    o    To carry out the day to day activities on site and workshop.
    o    Carrying out planned and corrective maintenance/repairs, including on board inspections of 
          equipment according to OPM “MAINTENANCE PROCESS”.
    o    Provide information and write reports as required.
    o    Provide remote technical support to vessels in order to resolve the fault or identified 
          the necessary spares for a shore service
    o    Submit high standard service reports and save/upload service documentation to 
          MacGregor FMT (fleet management tools) and local common drive.
    o    Clarify response and completion time required according to the circumstances.
    o    Review onboard ships spare parts inventory.(if applicable)
    o    Recommend spare part to customer.
    o    Make decisions about required action up to agreed authority levels and then communicate 
          with customer.
    o    Understand and fulfil scope of reporting required.
    o    Job management and monitor performance of subcontracted teams.
    o    Delegate work assignments to subcontracted teams or technician team.
    o    Network throughout the local organization and product line competence centre for
          practical processes and technical knowledge.
    o    Recognize a sales opportunity and communicate to service manager/superior.
    o    Conduct and submit risk assessments needed for site job activity.
    o    Raise purchase requisition for spare parts when needed.
    o    Achieve required customer satisfaction level.
    o    Act as service technician when required. (see relevant job description)
    o    To execute other key tasks not mentioned in this JD (job description) and assigned by 
          superior from time to time.

•    Co-ordination with technical team
•    SAP R/3 :
•    To act as service agreement contract coordinator when assigned. 

•    Co-ordination of inspections and service jobs world-wide: 
•    Co-ordination of installations and warranty jobs (if applicable) 

•    Check of incoming invoices/DO from subcontractors, service provider and supplier. 
•    Preparation of documents 
•    Customer contact: 

 

Interested to join?

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com