Customer Experience Advocate

Shape your journey onboard with MacGregor

Are you passionate about building strong relationships, managing customer requests, and providing top-notch service? MacGregor is looking to hire a proactive and results-driven candidate to join our Customer Experience team. 

MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Advocate who shares our commitment to exceptional service.

This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Piraeus, Greece.

Key responsibilities

• Act as the first point of contact for customer requests, providing timely and accurate responses
• Manage quotes, orders, and deliveries efficiently, collaborating with colleagues to overcome challenges 
• Proactively communicate with customers to keep them informed and address their needs effectively
• Take ownership of challenges, ensuring promises are kept and issues are resolved promptly
• Log and address claims, complaints, and non-conformances, driving continuous improvement initiatives

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

What you’ll need to succeed

• University degree or equivalent experience
• Computer skills, MS office basics, G-suite, and ERP system (SAP & SalesForce) knowledge is an asset
• English language - both verbal and written
• Team player with interpersonal skills and a customer-focused approach
• Organised, efficient, and self-motivated, with problem-solving abilities
• Product, business, market, and customer knowledge
• Highly effective and clear communicator with active listening skills
• Compliant attitude towards safety and controls

You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

Interested to join?

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

For further information or questions about the role please contact Agneta Dyberg, Customer Experience Team Leader at Agneta.Dyberg@macgregor.com or +302104283838.