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Business:  MacGregor
Job Function:  Information Management
Location: 

Mie-ken, JP

Country IT Coordinator / Onsite IT

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

Cargotec Business Technology is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Regional Delivery/Onsite team to work as country IT coordinator for Japan covering all our Strategic Business Units (Hiab, Kalmar & MacGregor). You will work in an international environment, where you will be responsible for the local servers, infrastructure, and will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in Anotsu.

 

Main Tasks and Responsibilities

  • Local server and infrastructure support
  • Server management, replacements & On-Prem to cloud migrations.
  • Improving our local ICT infrastructure, e.g switches, connectivity.
  • 2nd/3rd level end-user support, prolonged hands & feet for the Global Service Desk.
  • Service technician support (Hiab, Kalmar, MacGregor).
  • Incident monitoring for the locations under your responsibility
  • Telephony and mobile device support. (procurement/subscriptions).
  • Documentation of local applications, servers, and infrastructure is in place and maintained. (knowledge management + CMDB).
  • Drive process improvements together with the internal Cargotec Business Technology teams and our outsourcing partners to improve service delivery.
  • Ensuring that global policies and procedures are in place and followed.
  • Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities.
  • Anything else that might pop-up to improve the end-user experience.
     

What you’ll need to succeed:

Having the attitude 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization we expect you to adapt and respond to change rapidly.

Ideally, you have:

  • Minimum 5 years of experience in technical IT support roles.
  • A strong background in server (Microsoft) and infrastructure management.
  • The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
  • Express yourself fluently in the English language, verbally and in writing.
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework).
  • Strong communication and interpersonal skills.
  • Having experience of working in a global organization is preferred.
     

You will be part of:

We offer you a job with a regular contract. You will be working in an international and dynamic environment where you will have the ability to work from home when possible. A competitive salary is offered. Travelling is part of the job. A training budget is also available.

Interested to join?

For more information please contact Ferdi Dijk, Senior Manager Regional Delivery, by email at ferdi.dijk@cargotec.com or Leon Li, Regional Delivery Manager APAC at leon.li@cargotec.com. If you are excited about this opportunity, please submit your application and CV by 31-10-2021

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com