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Business:  MacGregor
Job Function:  Sales
Location: 

Limassol, CY

Customer Care Specialist

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Shape your journey onboard and offshore with us

 

MacGregor’s Global Services Division is looking for a Customer Care Specialist to perform timely activities associated with the customers’ orders as well as maintain good relations with stakeholders. You will work closely with our customers, the front-line sales team, Cargotec Business Services, and the Technical Support team.

 

You will be directly employed by MacGregor Cyprus Ltd, Limassol.
 

Main tasks and responsibilities:

 

  • Frequent contact with counterparts on the customer’s side
  • Verifying the completeness of customer’s purchase orders with related quotations
  • Checking, fulfilling, and following up on order confirmations
  • Processing sales orders according to their priorities
  • Handling nonconformities and claims
  • Handling notifications
  • Identifying risk orders, updating all data for prepayment, and following up gradually
  • Confirming and sending delivery instructions 
  • Introducing newcomers to tasks, systems, and process
  • Participating in cross-functional projects.

What you’ll need to succeed:

 

We are looking for a professional with good communication and interpersonal skills who can be a team player and is self-motivated and accurate.

 

Ideally, you have:

  • Bachelor’s degree 
  • Minimum 3 years of relevant operational experience
  • Fluent in English, written and spoken
  • Computer skills; MS office basics, G-suite, and ERP system (SAP) knowledge is an asset.
     

You will be part of:

 

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality, and Safety. With us, you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

 

Interested to join?


If you are excited about this opportunity, please submit your application with a salary request and CV. 
 

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes, and Triplex brands. Shipbuilders, owners, and operators are able to optimize the lifetime profitability, safety, reliability, and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads, crude/LNG transfer, and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totaled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com