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Business:  MacGregor
Job Function:  Sales

Knarrevik, NO

Customer Experience Specialist


MacGregor is a leader in sustainable maritime cargo and load handling with a wide portfolio of products, services and solutions. Building on our extensive oil & gas expertise, we are developing a strong position as a provider of offshore renewable energy solutions.

Shape your journey onboard and offshore with us


MacGregor Global Services Division is looking for a Customer Experience Specialist, located in Bergen. This position offers a hybrid mode of work.

As a Customer Experience Specialist you will have the responsibility to provide customer service for the lifecycle of the marine and offshore spare parts business. You will also coordinate and handle the order from the creation of Order Confirmation, through monitoring the delivery to the customer until it is invoiced. Your responsibility will include contacting various stakeholders from around the world and working with the top of the notch ERP system- SAP.


Main tasks and responsibilities


  • Take responsibility for outcast communication related to spare parts
  • Working proactively to ensure that customers receive the customers’ experience
  • Picking RFQ (Request for Quotation) and PO (Purchase Order) from customers in Sales Force
  • Follow up the end to end order process
  • Data analysing and reporting
  • Cooperation with other departments


What you’ll need to succeed


  • Bachelor’s Education. Relevant experience may compensate for lack of education
  • Minimum 2 years of experience in a similar position
  • Experience in working in maritime companies with strong focus on Customer Care will be an asset 
  • Knowledge and experience in working with SAP will be an advantage 
  • Excellent interpersonal skills and service-orientation mind and attitude
  • Fluent written and verbal communication in Norwegian and English 


What do we offer


  • An opportunity to work with renewable energy solutions and support to make global trade faster, smarter and more sustainable
  • Interesting and varied work in an international, dynamic and multidisciplinary environment
  • Inclusive and multi-cultural working environment
  • Flexible working hours and hybrid work- according to agreement
  • Competitive salary, good pension scheme and health insurance
  • MacGregor Norway AS is a member of the joint Arrangement for AFP


You will be part of


By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.


Interested to join?


If you are excited about this opportunity, please submit your application today!


For more information on the position, please contact: Daniel Konieczny, Team Leader, by email address at:



MacGregor is part of Cargotec


MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea.


MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.