Customer Experience Specialist

Shape your journey onboard and offshore with us

Are you passionate about delivering exceptional service and building strong customer relationships? MacGregor is looking to hire a structured and proactive candidate to join our Customer Experience team in Bergen.

MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Specialist who shares our commitment to exceptional service.
 

Main tasks and responsibilities

• Serve as the main point of contact for customer inquiries, offering quick and effective solutions
• Assist customers in troubleshooting and resolving issues related to our equipment on their vessels
• Collaborate with internal teams, including sales and technical support, to deliver comprehensive customer solutions
• Analyse customer feedback and recommend improvements to products and services to meet customer needs
• Provide customers with clear and helpful documentation, guides, and resources related to our equipment
• Participate in regular meetings with internal teams to align customer needs with company objectives.
  
  
  As a Customer Experience Specialist, you will be the key contact for our customers, ensuring they receive timely and effective support. Your role is to resolve issues, provide guidance, and maintain strong relationships, helping to maximize the value of our equipment on their vessels. While prior experience with CRM systems is a plus, what matters most is your dedication to understanding customer needs, solving problems, and enhancing their overall experience with Macgregor. This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader located in the UK, this position is located at our head office in Bergen.

  
  By joining our team, you will get the opportunity to work within exciting and demanding product lines such as Hatch Covers, Deck Machinery, AHC cranes, Bow-Loading / Off-Loading, and Offshore Wind products. Interesting and varied work in an international, dynamic and multidisciplinary environment. MacGregor offers an inclusive and multicultural working environment.
   

What you’ll need to succeed

Required Skills & Experience:

• Previous experience in a customer support role.
• Strong problem-solving skills with a focus on resolving customer issues efficiently.
• Excellent communication and interpersonal skills to foster strong customer relationships.
• Ability to manage tasks independently and collaborate effectively in team settings.
• Detail-oriented and highly organized with a customer-first mindset.

Preferred Qualifications:

• Familiarity with SAP, Salesforce advantageous but not required.
• Experience in the maritime or related industries is a plus.
   

You will be part of

By joining Macgregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety. 

With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
 

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career development and professional growth.
• A collaborative and supportive work environment.
• The chance to make a real difference in customer satisfaction and operational success.
   

Interested to join?

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of Macgregor, apply today!

For more information on the position, please contact Anthony Jamieson, Customer Experience Team Leader. 

Email: Anthony.Jamieson@macgregor.com
Phone:  +44 7809 659 505