Technical Support Engineer

Shape your journey onboard and offshore with us

MacGregor Global Services Division is looking for a Technical Support Engineer who will support the stakeholders in various hatch cover related topics, main focus being on supporting the spare parts sales process.

In this role, you will be responsible for providing OEM-level technical support to our global service organization, as well as to other internal and external stakeholders worldwide. Your goal will be to ensure efficient resolution and high customer satisfaction. You will thrive in a fast-paced, challenging environment where empowerment and a commitment to delivering the best customer experience are paramount.

The location of the position is Kaarina, Finland and reports to Technical Manager, Spare Part Center, CSS. Other MacGregor GSD locations can be considered as well.

Key responsibilities

• Identify relevant spare parts and necessary documentation according to customer needs
• Carry out technical and commercial assessments of technical support inquiries and service reports 
• Support in sales activities on new and non-core products and participate in customer and supplier meetings when needed
• Support other teams with accurate information to maintain master data, documentation and relevant systems
• Provide assistance, instructions and service bulletins for all relevant stakeholders when needed

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

What you’ll need to succeed

• Bachelor degree, Technical background
• 3-5 years of relevant experience, understanding of hatch cover systems is an advantage
• Interpersonal and communicational skills
• English language - both verbal and written, including technical vocabulary
• Knowledge of mechanical engineering, hydraulic/electric control systems, design tools, and willingness to develop oneself further in these areas
• Service mindset with commercial understanding
• Ability to work independently and to stay focused in hectic intercultural working environment

You will be part of

By joining Macgregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

What we offer

• Competitive salary and benefits package
• Opportunities for career development and professional growth
• A collaborative and supportive work environment
• The chance to make a real difference in customer satisfaction and operational success

Interested to join?

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

For further information or questions about the role please contact Petri Paloniemi, Technical Manager, Spare Parts Center, CSS at Petri.Paloniemi@macgregor.com.