Local Support Germany

MacGregor – Designed to perform with the sea

We are looking for exceptional individuals to join our team and seize this unique opportunity to build a highly capable company for its new era. We value innovators, those who relentlessly drive continuous improvement, and people who thrive in collaborative environments to achieve outstanding outcomes.

Imagine being part of shaping the new MacGregor and our Information Management (IM) function. It's not just a job; it's a once-in-a-lifetime transformation journey, and we're inviting you to come along for the ride. Let’s rule the seas together! – Thomas Bayard – Vice President, IM

Local Support, Hamburg

We are seeking a skilled and customer-oriented Local IM Support specialist to join our team in Hamburg. In this role, you will be the first point of contact for employees seeking technical assistance with IT systems and applications. You will play a crucial role in ensuring smooth and efficient IT operations within the local office, enabling our employees to perform their tasks effectively. You will be a part of a global IT support team that will ensure that our solution is up and running 24/7.

In this position you will be working as the Local IM Support. You will be responsible for providing hands-on support, managing hardware and software installations and ensuring compliance with company policies and standards. You succeed in this role with a combination of solid understanding of IT systems, infrastructure, troubleshooting and strong communication skills. 

The work is very independent and team intensive at the same time as you are communicating with business stakeholders, supplier counterparts, team members from other functions and teams to get common understanding about requirements and a solution to be provided. The Local IM Support report to the Regional Delivery Manager. The work location of this position is in our office in Hamburg. This position will also require some travel to our offices in Bremen and Bremerhaven.

Key Responsibilities

• Technical support, on-site and remotely, to MacGregor’s end-users, covering a wide range of IT issues related to hardware, software, network connectivity, and company-specific applications
• Troubleshoot and resolve IT incidents and service requests, escalating complex issues to higher-level support teams when necessary
• Install, configure and maintain telecommunications, computer hardware, software, and peripherals. Ensuring they are up-to-date and functioning optimally
• Assist with the onboarding of new employees, providing IT orientation and setting up their workstations
• Maintain accurate records of IT support activities, including incident reports, service requests, and inventory management
• Ensuring that global policies and procedures are in place and followed

Skills and Experience

We expect you to have the attitude of 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge and support experience. Good interpersonal and communication skills, with the ability to explain technical concepts to non-technical users are key for success. As a dynamic organisation, we value your ability to adapt and respond to change with flexibility and grace.

Skills and experience that would help you succeed in your duties:

• Bachelor’s Degree in suitable academic area, or equal experience
• Proven experience in a similar IT support role, preferably within a multinational organisation may compensate for lack of education
• Min. 5 years of experience with troubleshooting and resolving IT issues related to common applications (e.g., Google Workspace, Microsoft Office Suite, web browsers, email clients)
• Strong technical skills and knowledge of telecommunications management, computer hardware, software, operating systems (Windows, macOS, Chromebook), and networking concepts
• Relevant IT certifications (e.g., CompTIA A+, Google & Microsoft certifications, ITIL) are a plus
• Fluent in German and English, both written and spoken

Why MacGregor?

We offer you the unique opportunity to jump into a transformation journey, where you can leave your footprint.

MacGregor is shaping the offshore and marine industries with leading cargo and load handling solutions and services. Working together with shipowners, operators and builders, we innovate, design and develop solutions that last for a lifetime.

We are a global company that operates in more than 30 countries with 2000 employees and more than 700 MEUR revenue. Our products and solutions can be found onboard more than every second vessel in the global merchant fleet.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders. 
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences. 
• Safety is essential in everything we do. 

We offer our employee benefits such as capital-forming benefits, flexible working hours with a flexitime account, 30 days' holiday, anniversary bonuses, special leave and a canteen facility.

Additional Information

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today! 

Kindly note that we will only review CVs and applications submitted in English. 

For further information or questions about the role please contact Caroline Hallgren, IT Service Manager, at caroline.hallgren@macgregor.com or +47 971 176 17.