Service Engineer

Purpose of the position

Repair and maintenance work for MacGregor product range.
To ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and rest of organization in necessary areas.
To support Service overall goals and budgets.
Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards.

Function

Professionally supervise and/or perform service activities (overhauls, inspections) preventative maintenance and corrective actions on MacGregor and equivalent equipment.
Independent working methods.
Continuous development of own skills.

General

To carry out the day to day activities as specified below.
Provide information and write reports as required.
Establish and maintain good relationships with both internal and external customers
Enable feedback from customers and the service market in general to reach the appropriate MacGregor organization.
Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area.
Co-operation with the other Macgregor service stations and installation division.
Comply with all relevant safety and quality requirements.
Follow all site safety rules, agreed working practices and environmental requirements.
Recognize service and spares sales opportunities and communicate that to the relevant persons.
Coach/tutor junior colleagues and trainees as necessary.
Awareness of the profitability in department.
Job management of the subcontractors.

Authority

Make decisions about commercial matters within prescribed limits for each project, previously agreed with the Operations Superintendent.

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