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Business:  MacGregor
Job Function:  Service

Gdansk, PL

Team Leader

Purpose of the position


The Global Service Center (GSC) in Gdańsk, Poland is growing and developing its organizational structure. We are currently looking for candidates interested in the position of Team Leader for Customer Care Team. Main targets are to maintain and improve the service level of the function/team, to create an integrated team with good spirit and customer oriented focus, to develop the sales process.

What you’ll need to succeed:


  • 2 years of relevant experience, preferably in SSC / BPO;

  • University degree in a relevant field;

  • Knowledge of English at least at level C1;

  • Knowledge of the Norwegian language will be an asset;

  • Knowledge of SAP would be an asset;

  • Experience or background in Customer Service in the maritime industry would be an asset;

  • Ability to lead teams with purpose;

  • Ability to empower team performance;

  • Analytical thinking and strong ability to successfully resolve complex problems and issues;

  • Enthusiastic and passionate about working with people, good team player;

  • High ability to structure and prioritize a very large and diverse workload for a team;

  • Creativity and openness to share and implement new ideas;

  • Eager to learn.


Key tasks:

  • Responsible for daily operations of the function/team you are team leader for;

  • Manage and distribute the work within the function/team to ensure the best possible service and decision maker in problem cases;

  • Develop and maintain the best practice of the function/team processes including ensuring the correct usage of SAP;

  • Give feedback to GSC management and be a part of the GSC management team;

  • Be able to act as deputy Manager GSC managerial-wise if needed;

  • Responsible for carrying out changes to our operating module;

  • Responsible for performance intelligence monitoring and setting targets to improve performance;

  • Develop and follow strategies, visions, and targets for the function/team that is aligned with GSC;

  • Plan and execute activities in the short and long term;

  • Ensure the function/team has a good working environment; good working conditions, tools, and sufficient office space;

  • Participate in the daily business when/if needed;

  • Evaluate training needs and strengthen the technical know-how;

  • Develop team spirit;

  • Ensuring a professional customer-oriented function both externally and internally for all business type segments.

  • Take an active part in the cooperation with front-line offices and insure customers are being served in a timely manner.

What we offer:


We offer you an interesting and challenging position in our global dynamic organisation and the possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies. We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. We also offer a wide range of benefits like Medicover Healthcare package, Multisport card or UNIQA Insurance for life.

Interested to join?


Please submit your CV by September 17th, 2022.