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Business:  MacGregor
Job Function:  Service
Location: 

Gdansk, PL

Team Leader

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

 

The Global Service Center (GSC) in Gdańsk, Poland is growing and changing and we are currently looking for candidates interested in the position of Team Leader for Invoicing Team.

Main targets in this role are to maintain and improve the service level of the function/team, to create and lead an integrated team with good spirit and customer oriented focus, and to develop the sales process. We are looking for a systematic and innovative person with ideas and experience to bring to the role.

Your key responsibilities would be:

  • Responsible for daily operations of the function/team you are team leader for.
  • Manage and distribute the work within the function/team to ensure best possible service and decision maker in problem cases
  • Develop and maintain best practice of the function/team processes including to ensure the correct usage of SAP
  • Give feedback to GSC management and be a part of the GSC management team
  • Be able to act as deputy Manager GSC managerial wise if needed
  • Responsible for carrying out changes to our operating module
  • Responsible for performance intelligence monitoring and set targets to improve performance.
  • Develop and follow strategies, visions and targets for the function/team that is aligned with GSC
  • Plan and execute activities in short and long term
  • Ensure the function/team has a good working environment; good working conditions, tools and sufficient office space
  • Participate in the daily business when/if needed
  • Evaluate training needs and strengthen the technical know-how
  • Develop team spirit
  • Ensuring a professional customer oriented function both externally and internally for all business type segments
  • Take an active part in the cooperation with front line offices and insure customers being served in a timely manner.

What you’ll need to succeed

 

In order to succeeed in this role you should have

  • 2 years of relevant experience, preferably in SSC / BPO
  • University degree in a relevant field
  • knowledge of English at least at level C1, both written and spoken
  • knowledge of SAP would be an asset
  • Experience or background in Customer Service in maritime industry would be an asset
  • Ability to lead teams with purpose
  • Ability to empower team performance
  • Analytical thinking and strong ability to successfully resolve complex problems and issues
  • Enthusiastic and passionate about working with people, good team-player
  • High ability to structure and prioritize a very large and diverse workload for a team
  • Creativity and openness to share and implement new ideas
  • Eager to learn and to develop the ways of working.

You will be part of

 

We offer you an interesting and challenging position in our global dynamic organisation and possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies and grow as a leader.

 

We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. We also offer a wide range of benefits like Medicover Healthcare package, Multisport card or UNIQA Insurance for life.

Interested to join?

 

If you would like to join our dynamic organisation, please send your application letter stating your motivation, and your CV  by July 15th, 2022. Please note that we will start interviews during the application period and will fill the position as soon as we have a good candidate.

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com