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Business:  MacGregor
Job Function:  Software

Gdansk, PL

Apply by:  01-08-2019

SAP Process and System expert


Are you able to able to help our colleagues in our Global Products Support Center to excel in their jobs by providing on-hands help with SAP? Do you have a can-do attitude, taking initiatives pro-actively? Do you like to work in a global team of enthusiastic other SAP experts with whom you can exchange good practices and new ideas? Do you possess good time management skills enabling you to work effectively under high time pressure? ​​​​​​Than now it is the time to apply as MacGregor GLS is looking for a SAP Process and System Expert in Gdansk.

Purpose of the position

MacGregor GLS is having a team of SAP process and system experts. The SAP process and system experts are the first point of contact of key-users in the offices for all process and system support related issues.

Main tasks and responsibilities

The role of the SAP process and system expert is to:

  • Support key- and end-users in solving any issues in SAP processes and Qlikview reporting
    • Provide process guidelines in case of issues
    • Inform end users in case of process and report changes
    • Organize trainings to key-user network and end-users
    • Create, manage and update GLS specific SAP process and Qlikview documentation and training materials
    • Participate in selected business- and IM-projects which involve SAP and/or Qlikview
  • Act as a change agent
    • Join the monthly meetings with the Solution Coordinator about upcoming changes in the SAP ONE and Qlikview systems
    • Implement new functionality and processes
  • Coordinate system and process related support activities with MacGregor and Cargotec IM organizations
    • Open tickets for incidents and service requests in ticketing tool in case of issues to be escalated
    • Manage requests for SAP ID creations and authorization changes
    • Provide support and information to third parties solving support tickets
    • Propose system development ideas to solution coordinators
    • Help in testing of new and changes of SAP functionality and Qlikview reports
    • Coordinate introduction of system changes to end-user community
We expect from you

The ideal candidate should:

  • at least 2 years' experience in similar position or as SAP Key User
  • have good knowledge of SAP ONE and Qlikview
  • be fluent in English (both oral and written)
  • have an analytical and problem solving mindset
  • be able to consider both local and global perspectives in problem-solving
  • be able to create manuals and training materials 
  • have good presentation skills and be confident in public speaking 
  • be able to train end users 
  • be able to work on own initiative, pro-actively and with a can-do attitude
  • like to work in a virtual team with other SAP experts 
  • have excellent time management skills and can work under high time pressure
  • have excellent communication & persuasion skills to interact effectively with a key- and end-users
We offer you
  • A dynamic international oriented working environment
  • Ability to develop yourself both in your technical expertise as well as your personal skills
  • Appropriate salary and secondary benefits
Further information

For further information please contact Kristiina Uusimaa, Senior IM Manager, Service Domain, MacGregor Finland Oy