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Business:  MacGregor
Job Function:  Information Management
Location: 

Gdansk, PL

Regional IT Service Manager- Europe

Purpose of the position:

 

MacGregor IM Services is expanding its internal competencies, and we are looking for an ambitious, experienced, and self-motivated IT/IM professional to join the Regional Service team to work as Service Manager in the EUR Region. You will work in an international environment, where you are the speaking partner for the business in IT-related demands and support escalations. Together with our service managers and internal technical teams you share the responsibility for ensuring a high level of IT/IM support delivery and excellent end-user experience through MacGregor IT Service Management and Technology and our outsourcing partners. 

The service manager will report to the IT Service Manager.

The position can be based anywhere in Europe.

Main tasks and responsibilities:

 

  • Being the speaking partner for the business (local/regional/SBU) in IT/IM-related demands:

  • Mapping the demands of our service portfolio;

  • Discuss demands with our IT service manager;

  • Having regular connections with local management.

  • Ensuring a high level of IT/IM support delivery by MacGregor IT Service Management and Technology and our outsourcing partners together with our IT Service Manager:

  • Drive process improvements together with the MacGregor IT Service;

  • Management and Technology teams and our outsourcing partners to improve service delivery and to reduce costs;

  • Focus on improving the end-user experience in any way possible.

  • Ensuring that global policies and procedures are in place and followed;

  • Being the ‘Go-To’ person in case of IT/IM support escalations;

  • Work with the business to determine project scopes and change requests:

  • Participate in regional projects like office moves, acquisitions, and divestment activities.

  • Participate in global projects;

  • Having a supporting role in the local/country/SBU financial planning;

  • Any other matters related to IT / IM support that requires improvement which can improve the end-user experience;

  • Cyber security topic related to hosting of confidential projects.

What you’ll need to succeed:

 

  • Bachelor/University degree in Information Technology and Information Systems;

  • Minimum 5 years of technical experience in the IT industry;

  • Express yourself fluently in the English language, verbally and in writing;

  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework);

  • Strong communication and interpersonal skills;

  • Having experience working in a global organization is preferred.

You will be part of


We offer you an interesting and challenging position in our global dynamic organization and the possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies. We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. We also offer a wide range of benefits like the Medicover Healthcare package, Multisport card, and UNIQA Insurance for life.

Interested to join?

 

For more information please contact Caroline Hallgren, IT Service Manager, by email at Caroline.Hallgren@macgregor.com or Sigmund Røiland, MacGregor IT Service Management and Technology Director, by email at Sigmund.Roiland@macgregor.com .