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Business:  MacGregor
Job Function:  Field / Customer Service
Location: 

Gdansk, PL

Apply by:  14-07-2019

Director, Service Training

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.  

Description of the role

 

As the current position holder is moving on to new challenges, we now have an opening for a Director, Service Training in the MacGregor Global Lifecycle Support division, Product Support organisation.


GLS Product Support is organised in four departments – Technical support, MMD/documentation, Service Projects, and Training. This position will lead and develop the Training department.

The role will be responsible for creating and implementing a targeted training and competency strategy to build MacGregor GLS training and development organization based on product division, region and services strategies. This will include expanding training personnel and locations to grow the reach and impact of the department. Training department is be accountable for maintaining the credibility and integrity of the training programs globally. This will include the validation of the training content, training methods and course development criteria. You will also establish and develop any needed tools and processes, such as Learning Management System, to manage service technician competencies in GLS.


The role will manage a group of technical trainers at the various locations and coordinate all training activities for the service branches, technical support in GLS and the product line divisions to ensure future growth and operational excellence in the service organisation and in the field. The department will also have a responsibility for customer trainings via the product line trainers or branches.

 

The role will be based in our office in Gdansk, Poland - other GLS locations may be considered.

What we expect from you

 

To succeed in the role you should have a university degree (MSc / BSc) or equivalent, and be a senior executive with experience in managing multi-product lines in multi-locations in a B2B environment. You shoud also have minimum ten years in marine industry or in technical competence development with increasing responsibilities; and minimum five years of management experience.

 

Competencies:

  • Customer-focused and result-driven
  • Experience in competence development and technical training management
  • Creative and have a passion for developing a new approach to training and competence development in MacGregor GLS
  • Solid knowledge of process management and principles of high performing organisations
  • Demonstrates strong leadership skills that cultivate a high-performing culture as well as elicit cooperation cross-functionally
  • Demonstrates high level of expertise in relationship and teamwork skills including excellent interpersonal and communication skills
  • Ability to plan and facilitate and/or conduct complex negotiations reaching lasting agreements and commitments with all key stakeholders
  • Commands respect and credibility, stemming from both experience and personality
  • Willingness to some travel abroad (the department will have personnel in multiple locations)
  • Fluent in both written and spoken English
What we offer you

 

We offer you an interesting role in a changing environment in a truly global organisation, and the support of a dedicated, excellent team.

Further information

 

If you have questions about this position, please contact Mikko Lehtinen, Vice President, Technical by email: mikko.lehtinen(at)macgregor.com.

 

Please submit your application and cover letter including your salary expectations by July 26, 2019 via our website.

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