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Business:  MacGregor
Job Function:  Field / Customer Service
Location: 

Gdańsk, PL

Apply by:  27-09-2019

Team Leader

Purpose of the position

 

The Global Product Service Center (GPSC) in Gdańsk, Poland is constantly growing and developing its organizational structure. We are currently looking for candidates interested in the position of Team Leader for Quotation team.

 

Main targets are to maintain and improve the service level of the function/team, to create an integrated team with good spirit and customer oriented focus, to develop the sales process.

 

Main tasks and responsibilities
  • Responsible for daily operations of the function/team you are team leader for
  • Manage and distribute the work within the function/team to ensure best possible service and decision maker in problem cases
  • Develop and maintain best practice of the function/team processes including to ensure the correct usage of SAP
  • Give feedback to GPSC management and be a part of the GPSC management team
  • Be able to act as deputy Manager GPSC managerial wise if needed
  • Responsible for performance intelligence monitoring and set targets to improve performance.
  • Develop and follow strategies, visions and targets for the function/team that is aligned with GPSC
  • Plan and execute activities in short and long term
  • Ensure the function/team has a good working environment; good working conditions, tools and sufficient office space
  • Ensuring a professional customer oriented function both externally and internally for all business type segment
Requirements
  • 2 years of relevant experience, preferably in SSC / BPO
  • University degree in a relevant field
  • Experience or background in Customer Service in maritime industry would be an asset
  • knowledge of English at least at level C1,
  • knowledge of SAP would be an asset
  • Analytical thinking and strong ability to successfully resolve complex problems and issues
  • Enthusiastic and passionate about working with people, good team-player
  • High ability to structure and prioritize a very large and diverse workload for a team
  • Experience in managing team would be an asset
We offer you

We offer you an interesting and challenging position in our global dynamic organisation and possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies. We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. 

Further information

Please submit your CV and cover letter