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Business:  MacGregor
Job Function:  Service
Location: 

Gdańsk, PL

Senior Customer Care Handler

Purpose of the position

The position is tailored to support MacGregor’s Global Product Service Center (GPSC) in Gdańsk, Poland.

Responsibilities

Your focus area will be providing customer service for the lifecycle of the marine and offshore spare parts business. You will coordinate and handle the order from the creation of Order Confirmation, through monitoring the delivery to the customer until it is invoiced. This will require contact with various stakeholders from around the world and working with the top of the notch ERP system- SAP. As a Senior Customer Care Handler you will be focused on coordinating optimal workflow level as well as engaging your fellow team members. You will be cooperating closely with our Clients around the world and also GPSC teams (Quotation, Purchasing, Logistic and Invoicing). You will be required to create reports based on SAP data and analyzing them. Moreover you will be responsible for proactively identifying areas for improvement- analyze risks & opportunities and propose improvement solutions and report them to Team Leader.

What you’ll need to succeed:
  • At least 4 years of experience in similar position
  • Experience in working in maritime companies with strong focus on Customer Care will be an asset
  • University degree (Bachelor, Master's or other)
  • Fluent English language, written and spoken
  • Excellent communication skills
  • Excellent interpersonal skills and service-orientation mind and attitude
  • Being a good communicator and a team player
  • Knowledge and experience in working with SAP and Google Suite
  • Good command of Excel/Google Sheets
You will be part of:

We offer you an interesting and challenging position in our global dynamic organisation and possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies. We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. We also offer a wide range of benefits like Medicover Healthcare package, Multisport card or AXA Insurance for life.  
 

Interested to join?

Plaase submit your CV.