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Business:  MacGregor
Job Function:  Service

Gdańsk, PL

Quotation Handler


We are looking for candidates for the position of:


Quotation Handler


The Global Product Service Center (GPSC) in Gdańsk, Poland is constantly growing and developing its organizational structure. We are currently looking for candidates interested in the position of Quotation Handler.


Description of the role:


Your focus area will be providing customer service for the lifecycle of the marine and offshore spares products. This includes replying to customer inquiries within agreed time frame, creating quotes to customers and identifying components accurately by using company’s database. You will, with your team members, be responsible for a “core” product lines’ workflow and secure that it is at a satisfactory level at all times. Additionally you are responsible for reporting of non-conformities in terms of missing/inaccurate master data (sales price, weight dimensions, commodity codes etc). Furthermore, the role holder will assist purchasing team and order fulfillment team. You will cooperate with technical support and as well with sales support responsibilities in branches around the world when needed.


Key tasks:


  • Reply to customer inquiries within agreed time frame.
  • Identify prices and delivery date of spare parts.
  • Create quotes to customers.
  • Identify components accurately by using company's database or tech. support.
  • Deliver sales price based on internal pricing tools
  • Secure quotation workflow using prioritization of inquiries.
  • Support branches with follow up on open quotations.
  • Secure unbroken flow in communication between the stakeholders
What you would need to succeed?


  • 2 years of relevant experience in similar role 
  • University degree in a relevant field
  • Knowledge of English at least at level C1,
  • Knowledge and experience of SAP
  • Technical knowledge and product understanding would be an asset
  • Experience or background in Customer Service in maritime industry would be an asset
  • Analytical thinking and strong ability to successfully resolve complex problems and issues
  • Enthusiastic and passionate about working with people, good team-player
  • High ability to structure and prioritize a very large and diverse workload 
  • Self-driven with excellent communication and interpersonal skills
  • Attention to details and accuracy in daily work
  • Creativity and openness to share and implement new ideas
  • Eager to learn.


We offer:


We offer you an interesting and challenging position in our global dynamic organisation and possibility to deepen your professional competencies. The tasks provide an opportunity to further develop your professional competencies. We also provide a friendly atmosphere and comfortable workplace with development possibilities while taking part in internal corporate projects. We also offer a wide range of benefits like Medicover Healthcare package, Multisport card or AXA Insurance for life.