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Business:  MacGregor
Job Function:  Field / Customer Service
Location: 

Chesapeake, US

Service Engineer

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Rapp Marine, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Making your next move count

To perform and supervise service activities (refurbishment, upgrades, preventative maintenance and corrective actions) on MacGregor and equivalent equipment.   Maintaining productive team and customer relationships as well as ensuring Best Practices are applied in all service related activities.

Accountabilities:
        •    Industry Knowledge – stay up to date with major customers active in business area

  •     Engineering Knowledge
  •     Project Management
  •     Edit personal daily activity reports
  •     Team Management
  •     Managing the Customer – understand and comply with the requirements of the Cargotec Customer Satisfaction Code of Practice
  •     Risk Management
  •     Respect and protect Cargotec and third party’s properties (tools, vehicles, facilities, equipment, etc.) and business activities
  •     Service Process
  •     New Business Opportunities – recognize sales opportunities and communicate to Service Manager in local branch.
  •    Continuous Improvement
  •     Provide feedback to Service Manager and to Product Technical Support Department to support continuous quality improvement
  •    Participate in innovative thinking about ways to improve service efficiency
  •   Coach/tutor junior colleagues and trainees as necessary
  •   Network throughout the local organization and Product Technical Support Department to share practical processes and knowledge
  •   Behave at all times in a way that promotes a positive image of the Cargotec brand.  Follow the rules of the Quality System
     
What you’ll need to succeed:

Knowledge, Qualifications and Attitudes:
•    Mobile, acceptable and able to work in variable physical site conditions
•    Technical degree in electrics or electronics engineering 
o    Alternatively comparable or equal degrees or experience
•    Service Engineer has been a Cargotec Service Technician for a minimum of one year
•    Successfully completed defined Cargotec training programs
•    Fluent in English, spoken and written
•    Medical first-aid certificate
•    Current motor vehicle operator’s license with good driving record

Competencies:
•    Good practical technical knowledge related to MacGregor activities e.g. Mechanicals,
•    Hydraulics, Electrics, Electronics as required
•    Customer-oriented
•    Able to cope with stressful situations
•    Capable of managing a team
•    Able to make decisions independently
•    Good diagnostic and troubleshooting skills
•    Acts responsibility in the light of prevailing circumstances
•    Good hands-on skills as required for all kinds of mechanical operations
•    Able to safely operate equipment for the purpose of conducting tests and repair
•    Good computer skills

You will be part of:

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 
With us, you will have the opportunity to realize your potential and become an important member of our global team.
Cargotec offers a competitive compensation and benefit package, including 401(k), Medical, Dental, Vision and Life Insurance plans, paid vacation and 9 paid holidays.
 

MacGregor is part of Cargotec
MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people. www.cargotec.com

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 


Nearest Major Market: Hampton Roads