Loading...
Share this Job
Business:  MacGregor
Job Function:  Sales
Location: 

Chesapeake, VA, US

Customer Care Specialist

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

 

Performs timely activities associated with the customers’ orders as well as maintains good relations with stakeholders.

 

Main tasks and responsibilities:

  • Frequent contact with counterparts on customer’s side
  • Verifying the completeness of customer’s purchase orders with related quotations
  • Checking, fulfilling and following up order confirmations
  • Processing sales orders according to their priorities
  • Handling nonconformities and claims
  • Handling notifications
  • Identifying risk orders, updating all data for prepayment and following up gradually
  • Confirming and sending delivery instructions 
  • Introducing newcomers to tasks, system and process
  • Participating in cross-functional projects.

What you’ll need to succeed:

 

Education

  • Degree educated or equivalent through relevant operational experience

 

Competencies

  • Fluent in English, written and spoken
  • Computer skills; MS office basics, G-suite and ERP system (SAP) knowledge is an asset
  • Team player, interpersonal skills
  • Communicative
  • Self-motivated
  • Accurate
  • Accountable

Working together with:

 

  • Customers
  • Front Line Sales
  • Cargotec Business Services
  • Technical Support
     

Interested to join?

 

If you are excited about this opportunity, please submit your application.

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

 


Nearest Major Market: Hampton Roads