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Business:  MacGregor
Job Function:  Field / Customer Service
Location: 

Chesapeake, Virginia, US

Service and Parts Specialist

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Rapp Marine, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Shape your journey onboard and offshore with us

We are looking for a Service & Parts Specialist to join our organization.  This role will serve as the MacGregor product line (including RORO, hatch cover, cargo crane, self-unloading, rescue davit, steering gear and compressor products) expert who will:

Main tasks and responsibilities:

    Provide product line expertise (e.g., best choice, alternative choice, cross application etc.), both externally and internally, to help execute parts and services sales for ship repair, maintenance and modernization projects
    Review technical reports, specifications and drawings from customers in order to develop detailed parts and services project needs lists and spreadsheets
    Create cost estimation sheets and SAP sales proposals 
    Assist with development of project management timelines, work flows and parts scheduling 
    Provide tier-three customer order and technical support and advice
    Provide product sourcing and vendor selection consultation
    Help ensure parts supply chain, from customer order to delivery at project site, is structured and, when necessary, functions on an expedited basis
    Help identify, procure and expedite specialty providers of materials, components, labor as well as plant and repair facilities on a rapid response basis
    Ensure order processing for MacGregor and related Cargotec Corporation branded spare parts as well as delivery coordination and arrangement of field services is performed in accordance with strict internal quality, timing and cost guidelines
    Proactively identify, investigate and research potential customers' fleet spare part demands, equipment maintenance needs and modernization potentials 

What you’ll need to succeed:

Experience
Four years of experience with mechanical parts or systems order fulfillment, supply chain from procurement thru logistics operations for the repair, maintenance or modernization of maritime merchant vessels, which included providing parts or system selection technical guidance, application of knowledge of Safety Of Life at Sea (SOLAS),  International Association of Classification Societies (IACS), Incoterms and importation standards as well as utilization of SAP-based ERP/EDI systems.
 

You will be part of:

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 
With us, you will have the opportunity to realize your potential and become an important member of our global team.
MacGregor offers a competitive compensation and benefit package, including 401(k), Medical, Dental, Vision and Life Insurance plans, paid vacation and 9 paid holidays.
If you are seeking a challenging and rewarding career, are motivated and have a strong work ethic, and are interested in domestic and international travel, we invite you to apply for our Product Support Service Engineer role. 

Interested to join?

For more information about the position, please contact Lori Pheigaru, HR Generalist, Cargotec Holding / MacGregor USA Inc. at lori.pheigaru@cargotec.com.

MacGregor is part of Cargotec

 

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people. www.cargotec.com

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Nearest Major Market: Hampton Roads