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Business:  MacGregor
Job Function:  Service
Location: 

Chesapeake, VA, US

Technical Support Engineer, Automation & Software

Shape your journey onboard and offshore with us

 

The Technical Support Engineer is responsible for handling all internal and external technical requests that may arise on equipment delivered by MacGregor. Programming on PLC/PC/operator’s panels etc. and perform drawing and documentation updates as required. Be part of the 24/7 remote support team.

This position will have a special and close connection to the sales and service projects team to enhance our offering capability and support. A close cooperation with NB (New Building) is essential to collaborate for feedback and handover on projects. Collaboration with other regions and functions are required

 

This position can be located in any of the three locations in the USA (Chesapeake/Houston/Seatle)

 

Key tasks:

 

Technical support

  • Technical advice and information
  • Troubleshoot and fault finding
  • Digital services and solutions
  • Special technical surveys
  • Technical service travel
  • Manage external parties as applicable and be single point of contact

 

Spares support

  • Support spare sales
  • Identifying maternal clean material master data (MMD)
  • Generate/update recommending spares list(s)

 

Technical Documentation Support

  • Support technical documentation team in creating technical instructions
  • Arrange technical information to/from Suppliers
  • Make technical instructions/bulitines

 

Training support

  • Support making training documents and if required participate or perform training

 

Service Projects

  • Support projects with offering, design, and documentation

 

Others

  • Implement strategic plans and create and maintain business cases for one or more complex product/product groups/solutions.
  • Follow the rules of the Quality System / Ensure to follow the rules of the Quality System
  • Update ERP, drawing, document systems etc. according to our standards
  • Maintain the status reporting on all problems identified and record all corrective actions in a timely, accurate and adequate manners for lessons learnt
  • Cooperation with Network
  • Partners in cooperation and networks

What you’ll need to succeed:

 

Requirements (competence and experience):

 

Education

  • Higher education on the Bachelor or Master level, preferably in the fields of science
  • Alternatively comparable or equal degrees or equivalent due to experience


Experience

  •  >5 year track record from relevant service business as well as relevant products
  • Innovation
  • Continuously improve current processes and ways of working in the organization.
  • Networking and influencing
  • Influence and negotiate with key external and internal stakeholders

 

Competences

  • Work independently to complete given assignments and projects.
  • Influence on and negotiate with key internal and external stakeholders.
  • Commercial & negotiation experience and interest
  • Suitable technical knowledge on your own products to enable best practice towards the customer.
  • Leading and supervising projects
  • Excellent social and communication skills
  • Fluent in English

You will be part of:

 

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality, and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally. 

MacGregor is part of Cargotec

 

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us. 


Nearest Major Market: Hampton Roads