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Business:  MacGregor
Job Function:  Sales & Marketing
Location: 

Bodø, NO

Apply by:  31-12-2019

Warranty Manager FAR

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Shape your journey onboard and offshore with us

We are looking for a structured person who is able to familiarize himself with contracts and regulations, someone who is good at organizing in-house warranty tasks while also having a good dialogue with our customers. 

 

Location: Bodø

Reporting to: Service Manager

 

Main tasks and responsibilities: 

  • Follow-up of warranty claims from customers, including direct contact with the customers during processing
  • Follow-up of warranty internally in the RAPP and Triplex organization
  • Follow-up of guarantee nonconformities with the QA department and internal stakeholders to prevent / rectify guarantee nonconformities
  • Follow up supplier nonconformities for correction / reversal of costs
  • Follow up that internal resources are allocated for correction of the warranties
  • Incorporation of guarantee budget against project as well as provide input to sales regarding warranty cost budgeting in connection with new sales calculation
  • Report status to management and finance.
What you’ll need to succeed:

The positon requires a lot of interaction with internal and external customers globally, as well as a lot if interaction between MacGregor teams within the functions: Service, sales, project management, engineering, supply chain, QA and finance. 

 

Ideally you have: 

  • Bachelor degree from technical school or other proven technical skills
  • Experience from the maritime or offshore industry
  • Experience with mechanical, hydraulic and electrical systems
  • Experience from global customer support
  • Good writing and communication skills in both Norwegian and English
  • Experience in using ERP and other typical data tools.
  • Good financial understanding
  • Good communication skills
  • Good interpersonal skills
You will be part of:

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

For further information please contact Bjorn Bergseth, Service Manager at Bjorn.Bergseth@macgregor.com


If you are excited about this opportunity, please submit your application with and CV. 

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com

 

If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.