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Business:  MacGregor
Job Function:  Field / Customer Service
Location: 

Aberdeen, GB

Apply by:  05-01-2020

Service Coordinator

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Shape your journey onboard and offshore with us

We at MacGregor Global Lifecycle Support Division are looking for a Service Coordinator to join our team and coordinate day to day our service engineers, ensuring that they deliver quality service to our customers on time.
On this role, you would also be providing excellent customer service by delivering quality planned maintenance at all times to VIP customers.

The role is based in Aberdeen and will be reporting to the Service Manager.

Main tasks and responsibilities:

•    Preparation, planning of inspections and service jobs and spare parts deliveries, order subcontractor/ship yard/sister company services, creation of requested statements to customers and insurance companies, transfer subcontractor service reports into MacGregor standard, technical support to engineers, feedback to product lines
•    Preparation and documentation of installation jobs, organization of warranty job
•    Check of incoming invoices for service parts and subcontractors
•    Preparation of documents for invoicing
•    Prepare repair job quotations along with service manager and price finding for service jobs
•    Ensuring contracts in progress are strictly coordinated in line with  original quotations / plans
•    24-hour telephone support for customers and vessels
•    Contact person for our customer (for warranty claims), regular visits, communicator between customer and business segments / STS
•    Ensuring engineers are properly briefed, and relevant tool box talks have been carried out.
 

What you’ll need to succeed:

The successful candidate is a team player with excellent communication and organizational skills. They should also possess the ability to multitask effectively and to work and collaborate in a matrix organization.

Ideally you have:

  • Technical and operational knowledge, as well as experience from a similar service business
  • Good electric, electronic, hydraulic and mechanical technical knowledge
  • Ability to get things done
  • Willingness to travel abroad
  • Fluency in English
     
You will be part of:

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to join?

If you are excited about this opportunity, please submit your application and CV by 05.01.2020.

 

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.


MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

 

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com

 

If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.