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Business:  Kalmar
Job Function:  Field / Customer Service

Stockholm, SE

Apply by:  20-03-2019

Service Operations Manager

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference. 

Making your next move count

One of Kalmar’s must win battles is to excel in services and build the best in class service operations. The purpose of this position is to take overall responsibility of Kalmar service business in Sweden. The role will be to plan, manage and coordinate service operations activities focusing on safety, supply chain efficiency, operational excellence and competence development in order to deliver the best customer service. Key focus will also be in driving the growth of the service business in Sweden and leading and supporting a team of experienced service managers in developing the business and operations according to our strategy and vision and adapt to new technology and needs from the market.

The location of the position can be in any of the major Kalmar's sites. 
Main tasks and responsibilities: 

  • Support overall relationship with customers that lead to constructive and profitable business partnerships through best in class operational performance
  • Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
  • Support inventory performance, obsolete material management and supply chain aligning with supply chain team at the division
  • Interact with other functions to setup and optimize the cross functional operational processes
  • Oversee service support activities 
  • Pursue service leads; visit existing and new customers together with sales/service managers and support the sales processes 
  • Refer and take follow up actions on service leads, customer feedback, and information on market activity to appropriate contacts within the organization so that they can respond to changing market conditions and customer demands
  • Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for Sweden frontline operations
  • Responsible to deploy the Global Service QEHS strategy and targets in the respective country 
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs
  • Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency
  • Lead the team of regional service managers, support growing the business and sharing of best practises across the different service teams 
  • Ensure competence development for both service managers and service technicians e.g.  by enabling participation in the technical training programs
  • Manage & motivate service teams as driven by business needs.

What you’ll need to succeed:

The ideal candidate should be able to handle multiple tasks. Management skills and customer service mindset is crucial for this role.

Ideally you have: 

  • Technical or Commercial (Bachelor degree or similar)
  • 5+ years of experience in a Service / Operations environment
  • 5+ years’ experience in a managerial role
  • Passion for service business 
  • Proven leadership skills, lead with purpose and high focus on performance
  • Excellent analytical and problem solving skills
  • Customer and solution focused
  • Ability to network and willingness to collaborate across functions in order to deliver the best results
  • Strong communication skills, fluent in Swedish and English.

You will be part of:

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

For further information please contact Martin Hall, Director, Service Operations, North Europe at

If you are excited about this opportunity, please submit your application and CV by March 20th 2019.

Kalmar is part of Cargotec
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.

Kalmar is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people.

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