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Business:  Kalmar
Job Function:  Sales

Stargard, PL

Sales & Service Support Center Manager

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

Build up a new European level back-office support center focusing into sales and service admin processes. After ramp up
period take care on operations improvement (20-40 person hub)
Main targets are to maintain and improve the service level of the function/team, to create an integrated team with good
spirit and customer oriented focus, to develop the processes and efficiency level.

Key tasks:
▪ Ramping up a new Support center and then ensuring efficient daily operations
▪ Responsible for daily operations of the service center (service level and operational performance)
▪ Manage and distribute the work within the service center to ensure best possible service
▪ Develop and maintain best practice of the service center including to ensure the correct usage of SAP and other tools/systems.
▪ Responsible for designing and carrying out changes to our service center operating model and processes
▪ Responsible for performance monitoring and set targets to improve performance
▪ Preparing the department's annual budget and supervising its implementation
▪ Direct manager of team leads / team members
The function/team
▪ Develop and follow strategies, visions and targets for the service center
▪ Ensure capacity and holiday planning is on efficient level
▪ Ensure the service center has a good working environment; good working conditions, tools and sufficient office space
▪ Perform Personal Development Plan (PDP) discussion with team leads (and other direct reports)
▪ Evaluate training needs and strengthen the technical know-how
▪ Develop team spirit
▪ Communicate salary issues and provide feedback about personnel performance in cooperation with HR
FLU counterparties
▪ Ensuring a professional support oriented function. Overall responsible for the service level and performance.
▪ Take active part in the cooperation with front lines offices and ensure service delivered in a timely manner


Requirements (competence and experience):

▪ Relevant university degree (MSc / BSc) or equivalent
▪ Experienced people leader: managing teams in international environment in a B2B environment
▪ Experience with working in / leading a global shared service center organization is an advantage
▪ Minimum five years’ management experience
▪ Customer-focused
▪ Solid knowledge of process management and principles of high performing organisations
▪ Demonstrates extensive, broad-based business knowledge
▪ Demonstrates strong leadership skills that cultivate a high-performing culture
▪ Demonstrates high level of expertise in relationship and teamwork
▪ Excellent interpersonal and communication skills
▪ Willingness to travel according to needs (<30 days per year)
▪ Fluent in both written and spoken English


Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com