Service Coordinator

Purpose of the position

Responsible for ensuring an efficient processing of enquiries/orders. Maintains good relationships with customers and ensures updated knowledge of customers' needs.

Main tasks and responsibilities

• Support overall relationship with internal/ external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents.
• Support service supervisors & technicians in daily operational matters related to their customers.

What you’ll need to succeed

Education:

• Diploma in Business or Engineering

Experience:

• Related experience in Services within the industrial equipment industry

Skill Requirements:

• Fluent in English and Mandarin language to communicate with the blue collar workers.
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.

Skills & Competencies:

• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills
• Excellent customer relationship management skills
• Open-minded person with the ability to work within an international team and cross-cultural environment

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.