Business:  Kalmar
Job Function:  Service

Singapore, SG

Product Technical Support Engineer

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

Key player responsible for product support of the equipment to the dealers/customers. This include:-

  • Warranty Management
  • Product support 
  • Training for customers/dealers
  • Technical report and literature writing  

Main tasks and responsibilities

  • Involvement in vehicle navigation and project commissioning, testing and troubleshooting.
  • On-site hardware and software troubleshooting
  • Work closely with customer’s engineering team to provide technical consultation and on- and off-site support.
  • Advise customers/dealers for all warranty issues
  • Conduct technical investigation and ensure prompt closure
  • Review the technical challenges and propose suitable technical solutions
  • Liaise with factory product support team to address the product support issues
  • Provide technical training to dealers/customers
  • Provide technical training to internal technical staff
  • Any other ad-hoc duties as assigned by superior.

What you’ll need to succeed

Education & Experience

  • Degree in Electrical/ Mechanical/ Mechatronic/ or Diploma in Engineering field with 10 years of working experience

Skills & Competencies

  • At least 5 years of experience in maintenance of container handling equipment (eg. Container handlers, forklifts and terminal tractors)
  • Good knowledge in engines, transmissions, hydraulics systems and electrical  systems
  • Background in Control Systems and/or Mechatronics is a plus
  • Team player
  • Possess great problem solving skills
  • Has excellent interpersonal and communication skills
  • Must be independent and possess initiative 

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV by 04.10.2023.

Kalmar is part of Cargotec

Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move.

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.