Customer Service Executive

Purpose of the position

To provide full administrative support to the Kalmar Service Department

Key Accountabilities

• Support a team of service supervisors & technicians in daily operational matters.
• Manage service job reports and daily timesheets, ensuring information is accurate and all required documentation is in place, including updating of attendance timesheets/ roster.
• Assist senior service executives in administering the service activities.
• Prepare quotation, generate picking list, delivery note, and purchase order promptly upon request.
• Act as a liaison between off-site supervisors/technicians and other departments.
• Attend to customer queries, complaints, and feedback.
• Generate data from SAP as and when required.
• Assist in Handling Jurong & PSA-related tenders, contracts, and, activities.
• Responsible for service orders, including sourcing/ordering of parts.

What you’ll need to succeed:

Education

• Diploma in Business Administration or higher.

Skill Requirements

• Fluent in English and Mandarin.
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.

Relevant Experience

• Experience is not required for this position.

Interested to join?

If you are interested in the position, kindly submit your CV with us!