Assistant Field Service Manager

Purpose of the position

This purpose of this position will be to take overall leadership of Service Operations performance with respect to Safety, Quality, and Delivery, Cost and Inventory control. The role will be to manage and coordinate activities at the countries focusing on safety, supply chain efficiency, operational excellence and competence development in order to deliver best Customer Service.

Main tasks and responsibilities

Operational Excellence & Customer Centricity

• Support overall relationship with customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Drive delivering adequate customer response times and service resource including spare parts availability.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities at & across MA.
• Interact with other functions to setup and optimize the cross functional operational processes.

Quality, Environmental Health and Safety

• Ensure the Global Service QEHS strategy and targets are met.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
• Communicate leading and lagging indicators with the common goal to reduce the IFFR at MA.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Ensure implementation and continuous improvement of  Services Integrated Management System in collaboration with country QEHS coordinators to define Services global & standard ways of working

Competence Development

• Ensure MA development of required skills through enabling participation in the technical training programs.
• Manage & motivate teams as driven by business needs.
•  Manages resources to deliver internal projects and customer projects on time and within budget
   

What you’ll need to succeed

Education

• Technical or Commercial - Bachelor Degree or Diploma

Experience

• 5+ years of experience in a Service / Operations or Manufacturing environment
• 2+ years’ supervisory experience
• Working knowledge of lean tools (5S, Kaizen, Visual Management, etc.)

Skills & Competencies

• Experience with SAP
• Proven leadership skills, Lead with purpose and high focus on performance
• Excellent analytical and problem solving skills
• Customer and solution focused
• Self-starter, able to work with or lead cross-functional teams.
• Written and verbal English
• Ability to handle multiple tasks along time management skills and customer service
   

Interested to join?

If you are excited about this opportunity, click Apply and send in your CV along with your expected salary today!