Customer Care Coordinator

Purpose of the position

Responsible for processing a wide variety of customer care tasks to high quality standards, along with delivering excellent customer service. Candidates based in Shrewsbury are favourable. 

Main tasks and responsibilities

●    Key contact and interface between  the central hub and the local front line operational resources
●    First point of contact with customers, managing communication and queries on sales and service
●    Proactive interaction with the customers to regularly update inline with their requirements and expectations, to be customer centric   
●    Collect and accurately process Service Engineers paperwork & providing input for oncall and contract invoicing and support with clarifications for the Hub team
●    Assisting with service invoice queries and general service information upon request with the central admin hub
●    Purchase order review and approve 
●    Ensure proper input is provided to the hub on warranty claims and support with any warranty queries
●    Checking the paperwork of all leasing and rental contracts, prior to setting up at the central hub
●    Update as required CRM database contacts, to ensure targeted marketing campaigns have maximum impact
●    Monitor and manage the movements and leads for the STR fleet  via Service Manager and new & used equipment
●    Shrewsbury office location day to day tasks, as required
●    Coordinate with the appropriate product champions and central marketing team, in the development and delivery of marketing campaigns & pipeline support
●    Observe all safety procedures and instructions and assist in maintaining a safe workplace and reporting any accidents, hazards, near misses, defects or damages to plant and equipment to the appropriate person.    
 

What you’ll need to succeed

● Minimum Maths and English (e.g. GCSE)

Experience

● Experience of working within an Service Engineering environment

● Experience of using SAP

Competences

● Customer focused outlook

● Strong administration skills

● Ability to work in a pressurised environment

● Ability to multi task ensuring accuracy is maintained

● Strong communication skills, verbally and written

● Self motivated

● A good team player, with a flexible attitude

● Good time management skills

● Excellent IT literacy, numeracy and analytical skills 

● Knowledge of Kalmar products and services 

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

Interested to join?

If you are excited about this opportunity, please submit your application now. We are looking forward to meeting you.