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Business:  Kalmar
Job Function:  Service

Shrewsbury, GB

Customer Care Coordinator

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Making your next move count


We are looking for a Customer Care Coordinator, who will be responsible for processing a wide variety of customer care tasks to high quality standards, along with delivering excellent customer service.


Main tasks and responsibilities:


  • Proactive interaction with the customers to regularly update inline with their requirements and expectations, to be customer centric
  • Collect and accurately process Service Engineers paperwork & providing input for oncall and contract invoicing and support with clarifications for the Hub team
  • Assisting with service invoice queries and general service information upon request with the central admin hub
  • Checking the paperwork of all leasing and rental contracts, prior to setting up at the central hub
  • Update as required CRM database contacts, to ensure targeted marketing campaigns have maximum impact
  • Monitor and manage the movements and leads for the STR fleet  via Service Manager and new & used equipment.



What you’ll need to succeed:


  • GCSE level education 
  • Experience in a similar position
  • Strong administration skills
  • A good team player, with a flexible attitude 
  • Good time management skills
  • Excellent IT literacy, numeracy and analytical skills
  • Knowledge of Kalmar products and experience with SAP will be considered an advantage


You will be part of:


We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.


Interested to join?


If you are excited about this opportunity, please submit your application now. 



Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people.