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Business:  Kalmar
Job Function:  Application & Product Management
Location: 

Sao Paulo, BR

Product Support Area Manager

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

Kalmar Brazil is looking for a Product Support Area Manager. 

The ideal candidate will be responsible for after sales technical support and warranty handling to Kalmar and Kalmar representatives.

Main tasks and responsibilities

  • Provide technical support and product knowledge to Kalmar and Kalmar representatives worldwide, prioritized the Latam area;

  • Warranty handling within the assigned market area;

  • Product quality feedback and re-claiming toward suppliers; 

  • Collect and provide product quality feedback to concerned functions and projects within the Division of Counter Balanced;

  • Product Lifetime Care Process (PLC), participate in meeting forums and take part in the information and actions that are deemed necessary;

  • Participate in NPD project for assigned machine model;

  • Act as a part of the “Task Force” in the investigation of incidents and participate in further collaboration when and if needed;

What you’ll need to succeed

The ideal candidate would have capabilities  for cross functional work. They also would have to be able to work independently as well as in a team. Demonstrates customer centric attitude.

 

Ideally you have: 

  • Bachelor’s degree in engineering or equivalent experience

  • Product knowledge and experience of after sales support globally

  • Advance english proficiency

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realize your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

 

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.  www.cargotec.com