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Business:  Kalmar
Job Function:  Field / Customer Service

Portsmouth, US

Apply by:  31-05-2019

Product Support Engineer

Product Support Engineer

Purpose of the position


We are looking for a self-motivated, energetic team player to join our organization. This position will play an important part in, and contribute to the success of our US organization.

This position is responsible for providing maintenance & repair service to all brands of Container handling equipment at customer locations with a focus on Electrical repair and diagnosis.

Candidate will also be responsible for assisting personnel in the field, with documentation, report of labor, work orders and inspections. 

Main tasks and responsibilities


•    Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools; 
•    Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments/repairs on units. 
•    Must be capable of using Microsoft Word, Excel, Access and PowerPoint.
•    Assist with the commissioning of new equipment into service.  Insure that equipment is operating according to specifications.  Train the customer to operate the equipment.  Provide the customer with equipment service manuals and other materials according to contract specifications.  This includes the preparation and updating of PowerPoint presentations that will be used for training customers.
•    Maintain follow up with the customer to provide additional information or to resolve problems.
•    Relay design or functional problems identified in field operations to Engineering.  Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed.
•    Program and test Electronic Equipment for Spare Parts or Warranties.
•    Install software upgrades in field.
•    All visits will be documented with a call report once a trip has been completed.
•    Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required.

We expect from you


•    Commercial or Technical background
•    Minimum requirement high school diploma
•    Preference will be given to Veteran’s and those with advance technical degree and/or training
•    At least one (1) year of experience in mechanical or electrical troubleshooting, and equipment repairs.
•    Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and/or rigging is helpful.  
•    Candidates must be able to work at elevated heights
•    Experience in commercial and/or large electronic equipment a plus
•    Strong  aptitude toward control system logic
•    Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
•    Good organization skills
•    Demonstrate strong work ethic, dependability and initiative. 
•    Good communication skills
•    Fluent in English both spoken and written
•    Good problem solving skills
Other information
•    Candidates must have a Valid Driver’s license, and be able to obtain a TWIC card and Waterfront pass.  

We offer you


Kalmar offers a competitive compensation and benefit package, including 401(k), Medical, Dental, Vision and Life Insurance plans, paid vacation and 9 paid holidays.

If you are seeking a challenging and rewarding career, are motivated and have a strong work ethic, and are interested in domestic and international travel, we invite you to apply for our Product Support Service Engineer role. 



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Nearest Major Market: Hampton Roads

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