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Business:  Kalmar
Job Function:  Engineering
Location: 

Paramount, CA, US

Automation Engineer I

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Making your next move count

 

Kalmar is looking for a Automation Engineer who will be providing services in defined engineering discipline to support engineering design, development, and project delivery and completion. The position will be based in Long Beach, California, USA and will be reporting to Manager, Automation Services.

Key accountabilities

 

  • To assist customers to use, and get maximum benefit from, their Automation technology by responding to, and resolving, issues raised by the customers within the time frames specified in Service Level Agreement (SLA). Channelling the customer feedback and improvement requirements back to the product management in order to develop the overall software platform product.
  • To respond (by phone, email, etc) to issues reported by customers, gather necessary evidence of the symptoms, provide a workaround to the issue where possible, perform root cause analysis to determine the resolution strategy, and initiate a root cause fix by other groups (such as software engineering) as necessary. 
  • Where a software fault has been reported, consult with product managers and/or software engineers to determine the gap (if any) between reported system behavior and as-designed system behavior and handle customer expectations of the resolution approach accordingly. Manage the fix of the software fault according to the time frames in the customer's SLA.
  • Participate in a roster of similar persons to provide after hours response capability for customers that need to report an urgent or high-impact issue.
  • To participate in, and contribute to, the implementation of Automation technology at customer sites by undertaking tasks as defined by the project requirements. Apart from meeting project objectives, a primary outcome of this activity is to gain knowledge of the technology and the customer’s operational environment for use in supporting the customer.

What you’ll need to succeed:

 

Ideally you have:

 

  • Competence and experience from complex robotics systems, software and interfaces 
  • Technical skills in PLC, server and network architectures 
  • Excellent troubleshooting and networking skills
  • Experience in ports and terminals 

 
Education

 

  • M.Sc / B. Sc degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, or Robotics

 
Experience

 

  • 2+ years of work experience in software engineering or automation integration and testing
  • OEM equipment installation, commissioning, customer handover
  • SCADA integration and historization 
  • Troubleshooting live and large integrated systems down to component level
  • Working on networks, LAN, WAN, VLAN, TCP/IP, VPN

 
Skills & Knowledge

 

  • Customer case management
  • Software defect management
  • Windows-based PC tools such as document writing, spreadsheets, slide presentations, database queries using SQL, system log recovery
  • Mechanical and/or electrical installation, commissioning, or maintenance in a heavy equipment or manufacturing context
  • PLC programming Siemens, Allen Bradly, Omron 
  • PLC communication networks 

 
Competencies

 

  • Proactive and enthusiastic way of working
  • Desire and ability to learn and drive to get things done
  • Good communication skills in English 
  • Can conceptualize a situation/event from verbal or written description
  • Thorough and comprehensive root cause analysis
  • Customer service ethic, tact, diplomacy, sensitivity
  • Attention to detail when recording and reporting information

You will be part of:

 

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

 

For further information please contact Daniel Martin, Manager, Automation Services by  email at Dan.Martin@kalmarglobal.com.

 

If you are excited about this opportunity, please submit your application with salary request and CV. (And other relevant if needed.)

 

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

 

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com


Nearest Major Market: Los Angeles